"Passenger bill of rights" would give bumped air travelers at least $1,350
The proposed legislation also includes a limit on fees for baggage and seating.
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The proposed legislation also includes a limit on fees for baggage and seating.
The company has completed 95% of reimbursements, its CEO said Thursday.
The frequent-flier points, worth about $300, will never expire and have no blackout dates, according to airline's CEO.
Carrier said flights are back on track after travel woes, but concedes it is "inundated" with lost luggage.
After a week of thousands of flight cancellations from coast-to-coast, affecting travelers at all three major Bay Area airports, Southwest Airlines operations rebounded on Friday.
Justin Andrews reports on travelers relieved that Southwest Airlines is returning to regular service after disruptions (12-30-2022)
Federal officials on Thursday reiterated their plan to hold Southwest Airlines accountable for its "meltdown" over the Christmas holiday weekend that has affected hundreds or more flights in the Bay Area, according to U.S. Secretary of Transportation Pete Buttigieg's office and the local airports.
Carrier says it is making progress getting flights back on track after canceling more than 13,000 trips following winter storm.
Southwest Airlines' scheduling software caused a "snowball effect" after initial weather-related disruptions, a pilot said.
Team coverage of the continuing problems travelers are having with embattled Southwest Airlines (12-28-2022)
Southwest Airlines scrubbed thousands of flights again Wednesday as the company faces frustration from passengers and scrutiny from federal officials over the handling of its schedule in the aftermath of a massive storm that wrecked Christmas travel plans across the U.S.
A Southwest Airlines flight from Honolulu bound for Oakland was turned around mid-flight and returned to Honolulu following a disturbance inside the passenger cabin.
Ryan Yamamoto reports on the continuing problems with embattled Southwest Airlines (12-28-2022)
The Southwest Airlines pilots union says the winter storm that walloped most of the country over the Christmas holiday was a catalyst to the cancellation chaos, but the real problem is the airline's outdated scheduling system.
With thousands of flights cancelled due to harsh winter weather across the country, desperate times have called for desperate measures.
A massive winter storm that dumped intense amounts of snow over parts of the country is now being blamed for 55 deaths, most in the Buffalo, New York area. Michael George reports. (12/27/22)
Southwest canceled another 60% of its flights Tuesday after days of worsening holiday travel woes, with federal airline regulators pledging to investigate.
The number of frustrated airline passengers multiplied into the hundreds of thousands Monday, as holiday flight cancellations and delays on Southwest Airlines worsened. Lauren Toms reports from Oakland International Airport.
The number of frustrated airline passengers multiplied into the hundreds of thousands Monday, as holiday flight cancellations and delays on Southwest Airlines worsened, drawing scrutiny from the federal government.
Southwest Airlines has canceled nearly 3,000 flights, causing disruptions across the country, including at the Bay Area's three major airports. Max Darrow reports. (12/26/22)
A Los Angeles mother claims she was stopped and questioned for human trafficking after boarding a Southwest Airlines flight with her biracial daughter and now she's demanding the airline be held accountable for what she describes as racial profiling and racial harassment.
A Southwest Airlines pilot was under investigation for allegedly assaulting a flight attendant at a San Jose bar during an argument over wearing masks.
A total of 28 Southwest Airlines' flights have been canceled so far Monday at the Bay Area's three major airports, extending the large number of flight cancellations this past weekend, officials said.
Southwest Airlines announced Tuesday that it resumed daily nonstop flights between San Jose and Reno, Nevada.
Passengers on Southwest Airlines had to deal with canceled flights and delays for a third day on Wednesday, as the airline tried to recover from technology problems that started earlier this week.
