- The Find: Business guru Bob Sutton looks to a classic text on film and stage directing to discuss one leadership lesson directors can teach managers: you spend most of your day performing.
- The Source: Sutton's Work Matters blog.
Among Hauser's tips, which Sutton describes as "fantastically useful" is this one in two parts:
- You perform most of the day... you are there to explain things to people and to tell them what to do (even if it means telling them that they can do whatever they want). Speak clearly. Speak briefly. Guard against the director's first great vice - rabbiting on, making the same point again and again, getting laughs from your inimitable (and interminable) anecdotes, wasting time.
- Guard against the the second great vice, the idiot fill-in phrases: "You know," "I mean," "Sort of...," "Kind of...," "Er, er um...." These are bad enough in ordinary conversation; coming from someone who may be giving instructions for up to three hours a day, they can be a justification for homicide.