Jillian Jenkinson said on The Early Show that Bonnie Sweeten's request to use her ID to fix a discrepancy on her 401(k) "seemed innocent."
Sweeten and her 9-year-old daughter, Julia Rakoczy, were taken into custody Wednesday night at an Orlando hotel, said Bucks County, Pa., District Attorney Michelle Henry.
Jenkinson said she had worked with Sweeten for nine years, but didn't specify where they had worked together. She described Sweeten as "a good mother. "She's always on top of things. She's the most organized woman in the world. She's always taking (her children) to their extracurricular activities -- dance and sports and things."
Asked by co-anchor whether the charges sound totally out-of-character for Sweeten, Jenkinson replied, emphatically, "Yes. Yes."
And when asked what she'll say to Sweeten when she gets to see her, Jenkinson responded, "I think whatever's going on in her life is a way bigger issue than my ID. So, I don't know. I hope that she's OK."
Henry said Sweeten presented the borrowed driver's license as her own when she bought an airline ticket in Philadelphia and flew to Orlando with her daughter.
They had minimal luggage and the hotel was paid through Friday, Henry said. Sweeten had withdrawn about $12,000 from several bank accounts over recent days, but authorities were investigating whether that money had been stolen.
"We believe that there were some domestic concerns with her husband and some financial concerns as well," Henry said.
In frantic 911 calls on Tuesday, Sweeten said two men had bumped her SUV, carjacked her and stuffed her in the trunk of a dark Cadillac. She implied that her daughter was with her in the trunk, according to Philadelphia police Lt. Frank Vanore, who listened to tapes of the calls.
Sweeten, who is white, described her assailants as black but otherwise gave few details about their appearance, Vanore said.
Police found inconsistencies with her story from the start, and noted that they could not find witnesses on the busy road in Upper Southampton Township who saw an abduction. The Denali was found early Wednesday on a downtown Philadelphia street, about 20 miles away, with a parking ticket issued shortly after the calls were made. Police knew the 911 calls were made in the same area.
Sweeten has two other daughters, a 15-year-old from a prior marriage and an 8-month-old with her current husband, a landscaper. Julia Rakoczy attended elementary school in Bensalem until she was withdrawn from classes May 1, said Susan Harder, an administrative assistant with the Bensalem Township School District.
Sweeten, 38, of Feasterville, is listed as a director of a New Hope-based charity called The Carlitz Foundation, run by lawyer Debbie Carlitz. The charity's stated goal is raising money for autism research and for people in Burma. Carlitz did not return e-mail or phone messages Wednesday night.
"Bonnie was a very, very organized person," said Susan Cordeiro, secretary of the parent-teacher group at Belmont Hills Elementary School in Bensalem, which Julia had attended. "She was at every meeting, she was very involved. ... She's on top of her game all the time, even when she was pregnant."