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CareTech Solutions Service Desk Grows with Market Need

TROY -- CareTech Solutions, an IT and Web products and services provider for more than 200 United States hospitals, announced Tuesday that its service desk, a hospital help desk for clinical and administrative staff, grew in revenue by 25 percent in 2011.

With the addition of 22 new hospitals, this is the single largest increase in new customers since the service launched in 2008.

A few of the service desk clients added in 2011 were Cancer Treatment Centers of America, Kadlec Regional Medical Center in Richland, Wash., Med Fusion in Lewisville, Texas, St. Barnabas Health System locations throughout New Jersey, Stamford Health System in Stamford, Conn. and Tampa General Hospital in Tampa, Fla.

"As more and more end users come online with EMR and CPOE installations, hospital CIOs are beginning to recognize the value of having healthcare trained IT support available 24/7," said Jim Giordano, president and CEO, CareTech Solutions. "CareTech's Service Desk growth in 2011, while significant, is just the beginning for this IT support offering. As EMR adoption rates climb, so too will the need for highly-specialized help desk support and CareTech Solutions is well positioned to respond."

From implementing emerging technologies to supporting day-to-day IT operations, CareTech offers clients expert health information technology services across the entire patient data lifecycle earning it the 2008, 2009, 2010, 2011 Best in KLAS award for IT Outsourcing (Extensive) as ranked by healthcare executives and professionals in the "2011 Best in KLAS Awards: Software & Services" report.

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