Better Business Bureau Study: Businesses Can't Let Customer Service Slip
A new survey serves as a warning to businesses about letting customer service – or their products – slip.
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A new survey serves as a warning to businesses about letting customer service – or their products – slip.
As the Tuesday midnight tax filing deadline looms, many people are turning to tax preparers who promise rapid returns. But as CBS 2's Mai Martinez reports, the Better Business Bureau has a warning about those services, and one in particular doing business in the Chicago area.
A Chicago business owner claims he felt pressured into signing up for a service, and now he's being sued for more than $17,000 to fulfill a contract. CBS 2's Suzanne Le Mignot reports.
A window and door installation company filed a libel lawsuit Wednesday against Chicago's Better Business Bureau, claiming the BBB's "No Rating" grade has hurt its reputation.
Some small business owners thought they were getting a good deal when they hired Expedite Media Group to design Web pages for them -- then the unauthorized charges started.
It's called Wavee.com, and you can supposedly get a steal of a deal. Or can you? Consumer advocates tell a different story.
After receiving 33 complaints since August against an overseas shipping company based on the Northwest Side, the Better Business Bureau is warning consumers about the firm.
If you're looking to buy tickets for Sunday's NFC championship game between the Bears and Packers at Soldier Field, the Better Business Bureau is warning you to be careful.
Joining a gym after New Year's is popular, and that trend unfortunately has prompted some facilities to try and take advantage of new clients.
It sounds too good to be true: A company appears to guarantee your large repair bills if you pay a monthly fee under a contract.
Get tips on how not to get stuck with a scary purchase.
Law enforcement authorities estimate that hundreds of millions of dollars are lost in credit card scams every year.
