Better Business Bureau Study: Businesses Can't Let Customer Service Slip
A new survey serves as a warning to businesses about letting customer service – or their products – slip.
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A new survey serves as a warning to businesses about letting customer service – or their products – slip.
As the Tuesday midnight tax filing deadline looms, many people are turning to tax preparers who promise rapid returns. But as CBS 2's Mai Martinez reports, the Better Business Bureau has a warning about those services, and one in particular doing business in the Chicago area.
A Chicago business owner claims he felt pressured into signing up for a service, and now he's being sued for more than $17,000 to fulfill a contract. CBS 2's Suzanne Le Mignot reports.
A window and door installation company filed a libel lawsuit Wednesday against Chicago's Better Business Bureau, claiming the BBB's "No Rating" grade has hurt its reputation.
Some small business owners thought they were getting a good deal when they hired Expedite Media Group to design Web pages for them -- then the unauthorized charges started.
It's called Wavee.com, and you can supposedly get a steal of a deal. Or can you? Consumer advocates tell a different story.
After receiving 33 complaints since August against an overseas shipping company based on the Northwest Side, the Better Business Bureau is warning consumers about the firm.
If you're looking to buy tickets for Sunday's NFC championship game between the Bears and Packers at Soldier Field, the Better Business Bureau is warning you to be careful.
Joining a gym after New Year's is popular, and that trend unfortunately has prompted some facilities to try and take advantage of new clients.
It sounds too good to be true: A company appears to guarantee your large repair bills if you pay a monthly fee under a contract.
Get tips on how not to get stuck with a scary purchase.
Law enforcement authorities estimate that hundreds of millions of dollars are lost in credit card scams every year.
There is a large police presence at Ford Heights village hall Thursday afternoon conducting an investigation in conjunction with the state of Illinois.
A fire ripped through an apartment building in the west Chicago suburb of Woodridge during the midday hours Thursday.
Gov. JB Pritzker is setting up a new group within state government to explore more regulations for artificial intelligence as calls grow across the country for new restrictions.
The Chicago Department of Public Health is warning commuters of three measles exposures at Union Station this month.
The champagne bottles remained corked on both Chicago's North and South sides Wednesday night, as both the Cubs and the White Sox failed to clinch a playoff spot.
Gov. JB Pritzker is setting up a new group within state government to explore more regulations for artificial intelligence as calls grow across the country for new restrictions.
The Illinois Supreme Court on Thursday was set to hear legal arguments in a years-long case over whether Chicago police officers accused of serious misconduct can have their disciplinary hearings held behind closed doors.
Voters will elect a Chicago Board of Education president for the first time ever in November, and among the four candidates running is Hilario Dominguez, the former political coordinator of the Chicago Teachers Union.
An Iowa judge dismissed President Trump's lawsuit accusing pollster J. Ann Selzer of fraud over her 2024 Iowa poll, ruling the coverage was protected political speech. Trump's team says he'll appeal to the Iowa Supreme Court.
This weekend, the City of Chicago and Cook County are teaming up to help people get certified birth certificates and register to vote, all in one place.
Scammers are now impersonating the patient portal MyChart, using realistic-looking emails, texts, and websites to try to steal personal information and, in some cases, get malware on your computer.
Fuel prices continue to climb across the country, and that has U.S. Sen. Dick Durbin (D-Illinois) pointing the finger at President Trump.
Nicor customers will get a break on their bills this fall after Illinois Attorney General Kwame Roul reached an agreement with the utility to cut $140 million from its requested rate hike.
Drivers in Chicago and beyond were paying the highest gas prices ever recorded for the Labor Day holiday as millions of Americans were making their way home on Monday.
Around 115 million domestic and international tourists visited Illinois last year, pushing visitor spending past $50 billion for the first time and generating more than $88 billion in total economic impact.
The Chicago Department of Public Health on Wednesday launched its first "street psychiatry" teams, in an effort to provide mental health services to some of the city's most vulnerable people.
A new Illinois law lets terminally ill patients request a lethal prescription to end their lives, making the state the 13th in the U.S. — and the first in the Midwest — to permit it.
Nearly half of Americans with medical debt owe at least $2,000, forcing them to make tough choices, new research shows.
A judge on Tuesday was expected to place two shuttered Chicago-area safety-net hospitals into receivership.
Cardinal Blase Cupich and a group of Catholic nuns have joined a federal lawsuit challenging Illinois' Medical Aid in Dying law, which is set to take effect in just over a week.
McDonald's said Wednesday it will spend $8.5 billion over the next decade to modernize its restaurants globally.
The future of Rate Field was back in the spotlight on Wednesday.
Plans for a new Chicago White Sox stadium in the South Loop have residents near the existing ballpark in Bridgeport concerned, not just because the team might be leaving, but also what might be coming nearby.
A new report from the University of Illinois Chicago said federal immigration enforcement led to $1.26 billion in unspent money at retail establishments and restaurants in Cook County.
Around 115 million domestic and international tourists visited Illinois last year, pushing visitor spending past $50 billion for the first time and generating more than $88 billion in total economic impact.
Taylor Swift announced her new single "Patient Zero" earlier this week, saying she has been "impatiently waiting" to announce that it will be out on Friday.
A Tennessee judge granted Dolly Parton's estate a temporary restraining order Wednesday against the late singer's nephew Bryan Seaver and his private security company.
An autopsy by the Greenville County Coroner's Office determined Hayden Panettiere's death was due to an accidental overdose of several drugs, including fentanyl.
Nike-owned Converse acknowledged that an ad for its Chuck Taylor sneaker is "deeply upsetting."
Presley Gerber, the son of Cindy Crawford and Rande Gerber, has died at 27, a family spokesperson has confirmed.
Looking to adopt a cat or kitten? Head to Barb's Precious Rescue.
A Frankfort, Illinois, mother accused of killing her 2-year-old son pleaded not guilty during a court appearance on Thursday morning.
Meteorologist David Yeomans has your 11 a.m. First Alert Weather forecast for Thursday, Sept. 24, 2026.
President Trump and President Xi on Friday discussed their friendship, artificial intelligence, and pandas. Nana-Séntuo Bonsu reports.
The temperatures or turned, but Chicago's farmers market season isn't over. Vendors have their stalls stocked with end of summer and fall produce, and many run into in the late weeks of October.
A apartment fire in Woodridge, Illinois, has shut down part of Woodward Avenue and forced evacuations.
Three people were shot outside an apartment complex in Waukegan, Illinois, on Wednesday night.
A Frankfort, Illinois, mother accused of killing her 2-year-old son pleaded not guilty during a court appearance on Thursday morning.
There is a large police presence at Ford Heights village hall Thursday afternoon conducting an investigation in conjunction with the state of Illinois.
An old, disconnected British-style phone booth at Canal Shores Golf Course in Evanston, Illinois, has become a lifeline for grieving people to connected with loved ones they've lost.
Crown Point native Chris Payne was arrested for the 2018 sexual assault of a woman, which he has adamantly claimed from the beginning that he had nothing to do with.
A Chicago nonprofit is suing its former president, accusing him of illegally diverting millions of dollars in charitable funds and jeopardizing the charity's future in fighting homelessness.
They're not regular donuts, they're quantum donuts. That's the pitch from a business hoping to get more dough as a massive new quantum computing campus continues construction in South Chicago.
The village of Grayslake is touting a new massive data center, but neighbors say they weren't given an opportunity to make their voices heard before the project was approved.
A Cicero woman is suing Uber and a driver after the driver allegedly sexually assaulted her. She and her boyfriend said Uber hired him despite the driver having a criminal background.
The champagne bottles remained corked on both Chicago's North and South sides Wednesday night, as both the Cubs and the White Sox failed to clinch a playoff spot.
Kyle Stowers homered and the Miami Marlins denied the Chicago Cubs a chance to clinch a playoff berth for the second straight night with a 3-2 victory Wednesday.
Maikel Garcia had three hits and three RBIs, including a tiebreaking, run-scoring double in the seventh inning, as the Kansas City Royals beat the White Sox 5-4 and delayed Chicago's bid for a postseason berth.
With Caleb Williams and Tyson Bagent both nursing injuries, it's looking like the Bears' third-string quarterback, Case Keenum, could be in for his first start since 2023.
Don Cooper, a former longtime Chicago White Sox pitching coach and 2005 World Series champion, has died at the age of 70.
Boise police have identified a man known as the "Unknown Wanderer" who was found dead in a church in 1982, and revealed a possible link to the Chicago Tylenol murders.
A Mundelein, Illinois, high school teacher and volleyball coach appeared in court Wednesday morning on charges of making an unauthorized video recording of a minor.
A third person stood charged Wednesday in an incident in which a man was shoved off a Chicago Transit Authority Red Line train and killed.
Harvey Weinstein, the disgraced movie mogul, was sentenced to 15 years in prison Wednesday morning for sexually assaulting Miriam Haley at his Manhattan apartment in 2006.
A driver has been charged with murder after police said he intentionally hit two pedestrians on Sunday in southwest suburban Yorkville, killing one of them.
