Watch CBS News

Correcting Your Comcast Cable Box Issue To Return To KPIX 5 Programming

SAN FRANCISCO (CBS SF) -- Comcast officials said Wednesday a system-wide technical glitch may be disrupting your ability to watch several Bay Area television stations including KPIX 5.

The glitch involves the Xfinity X-1 cable box. When you select a station, instead of that station appearing a different station comes up. Many Comcast customers have reported experiencing the disruption.

There is a simple fix to regain access to your favorite CBS KPIX 5 programming. Go to the back of your cable set top box and unplug it for 15-20 seconds. Then just plug it back in. The box will re-scan and your normal channel setting will return.

If you continue to have problems, Comcast said to call their service department.

View CBS News In
CBS News App Open
Chrome Safari Continue
Be the first to know
Get browser notifications for breaking news, live events, and exclusive reporting.