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With three hidden cameras trained on her, our team was surprised to capture the many ways Margaret Mary claims to have helped people.
When Carlson called Verizon, he says they told him he couldn't close the account, because his Social Security number didn't match the one they had on file.
Lee Murch bought a used van from someone online. After transferring it into his name he learned he was on the hook for a bounced check that was tied to the prior owner.
Wayne Bunce Jr. remembers the call he received when someone on the other end of the line claimed to be from his phone company with a survey. But then, he noticed bizarre charges on his AT&T phone bill
But three months after getting that warranty, Cathelean Jones says her heater went out. She thought she would only have to pay a $125 deductible, instead, this single mom of four ended up paying $2,700.
Both Weatherite and the window manufacturer Superior Engineered Products are no longer around. The contact information listed on the paperwork goes no-where.
Comcast said it was embarrassed in 2014 after a tech savvy customer released a clip of his frustrating call with Comcast where a snarky representative just didn't seem to want to let him cancel service in the long exchange.
Competition among cellphone companies is stiff, and some companies are making incredible offers just to get you to switch over.
Two weeks after the oven was delivered, Ganas' contractor installed the Kenmore convection oven. She says she opened it and found grease, burnt food, and grime on the window.
Brown had her picture taken may years ago as a favor for her hairstylist then years later her face ends up on the shelf selling hair dye.
When Mike Girard's 90-year-old mother tried to use her ticket last year after two ambulance rides, she still ended up charged $6,498.
A woman paid a Canadian company $690 to make a hat out of her dog's fur. When it didn't come as promised, she called Kurtis.
Theresa Myles expected to be done with college now that she's in her late twenties.
When pressed how long he'd wait for a response from the IRS, he said he and other federal lawmakers have legislation ready to go.
The City of Sacramento owns the tree, but she says the city refused to pay her $400 to cover her insurance deductible and a rental car.
