Unfortunately, many people (including some sales pros that I know) have sloppy habits of thinking and speaking that drain the energy of the people around them. With that in mind, here are five quick techniques that will immediately improve your attitude in ways that will increase your ability to influence others:
- Technique #1: Stop using negative phrases such as "It's impossible," or "This won't work," which program you for negative results. Instead, substitute phrases like "That might be challenging" or "We'll need some alternatives" that leave the possibility of eventual success open and available.
- Technique #2: Whenever somebody asks "How are you?", don't come out with the something depressing like "Hangin' in there" or "Same old, same old." Instead, respond enthusiastically with "Terrific!" or "Fabulous!" or "I've never felt better!" Then make that your reality, too.
- Technique #3: Stop complaining about things over which you have no control, such as the economy, your company, the customers, etc. Focus on what you can change, what you can accomplish, and what you can do for your firm, your customers, and your customers' customers.
- Technique #4: Stop griping about your personal problems and illnesses. What good does it do other than to depress you and everyone else? Remember: this, too, shall pass. Do what you can to deal with your problems and then use your energy to keep yourself on track and in high spirits.
- Technique #5: Substitute neutral words for emotionally loaded ones. For example, rather than saying "I'm enraged!" say "I'm a bit annoyed..." or (better yet) "I've got a real challenge..." Neutral words keep your mind from getting into emotional feedback loops that keep you miserable.
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