Last Updated Oct 16, 2008 9:10 AM EDT
What can you do to boost your team's confidence and productivity? The primary tool, says Workforce.com, is to communicate effectively with employees. Keep them apprised of major changes, present challenges in a realistic but positive way, and listen and respond to their needs.
- Be a leader - tell employees what you know, and what you don't.
- Show your strengths. Reinforce the core competencies and values that make your organization successful.
- Be visible. Convey your important messages in person, through Webcasts, or via other interactive vehicles.
- Use your team. Make sure the management team knows how and what to communicate, and that no one is a bystander.
- Be coordinated. Employees should hear company news from the company first.
- Share responsibility. Be clear about what you want your managers and your workforce to do.
- Forget about "message control." It's a myth. Instead, listen to employees, monitor the media, and have a process for quickly developing and distributing answers to rumors and for clarifying inaccurate statements, such as possible layoffs.
- Be humane. Acknowledge when employees are experiencing personal economic trauma and make them aware of any resources that can help, such as an employee assistance plan.