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Sales Call Mistake! Don't Do This!!!

Occasionally I run across a particularly vital and informative example of sales training. This very short (1.5 minute) video provides an excellent illustration of something that should definitely be avoided during an important sales call. See if you can spot the dysfunctional behavior...

This video, by the way, is a promotion for the book Crucial Conversations. Haven't read it, but if it's as good as the video, it's got to be a winner.