Live

Watch CBSN Live

Is E-Mail Hurting Your Staff's Morale?

316579262_950ffdfa73_m.jpgI just read an interesting article in PC World about a Canadian survey on preferred methods of communication among IT staff. E-mail was the top pick at 49 percent, while in-person conversations came in at 34 percent with phone calls a paltry 6 percent.

No surprise or shock there; I suspect many BlackBerry-dependent managers and workers would say the same. But what did make me perk up and pay attention was the suggested link between e-mail use and employee satisfaction.

"(T)he problem in this volatile market that we're in is it's really important for us as employers to make sure we have...face-to-face discussions," said Sandra Lavoy, a spokesperson for Robert Half Technology International, the Toronto-based company that conducted the survey. "The No. 1 reason why employees leave is lack of recognition; that could be something we're not addressing."

Given that Team Taskmaster readers have supported recognition as a key motivational strategy, it might be a good idea for us to keep in mind that the personal touch in communication is sometimes the better way to go.

(image by Al Abut via Flickr, CC 2.0)

View CBS News In