How to Earn the Boss's Trust in a Crisis

Last Updated Nov 26, 2008 8:56 AM EST

The phone rings. It's the boss and there's a crisis. Now's your chance to shine -- or be permanently relegated to the scrap heap. What should you do?

Here's what:

  • Be prepared to give solid advice on the spot. "I'll get back to you" is the kiss of death.
  • Give the boss options, not just your preferred idea. Bosses like to have options and make decisions. They don't like being told what to do.
  • Tell the boss things they don't already know. Duh!
  • Be prepared to outline next steps.
Tips courtesy of Jim Lukaszewski, the crisis guru. He's got a new book out called, "Why Should the Boss Listen to You? The Seven Disciplines of the Trusted Advisor."
  • Jon Greer

    Jon Greer has been analyzing media and PR for more than 25 years. He's been a journalist and a PR executive, and has been a featured speaker for many years at the Bulldog Reporter Media Relations Summit, and served as Bulldog's Editorial Director for their PR University series of weekly how-to audio conferences.

    Jon provides PR services including media relations and freelance writing to clients including start-ups, law firms, corporations, investment banks and venture capital firms. In addition, Jon provides spokesperson training. Learn more about Jon's training programs at The Media Bridge.