- The Find: When managers have high expectations for employees, they're three times more likely to get superior performance.
- The Source: Research from Tel Aviv University's Faculty of Management.
In one study, researchers divided bank managers into two groups. One group was told their employees were exceptional, the other that their employees were merely average. In fact, there was no difference between the two groups of employees. The branches managed by supervisors who were lead to expect great things from their employees ended up being more profitable.
Professor Eden of the Faculty of Management sums it up: "if a leader has high expectations... It means that he or she will have a three times greater chance of being above-average."