There are multiple examples of Google undertaking a business initiative without asking permission and then having to deal with the fallout in one way or another:
- scanning and indexing books that were in copyright, which turned into a class action lawsuit by publishers and authors
- Google News has engendered heavy friction with news publishers and has also turned into some
- making Gmail users' personal contact lists open to casual view through Buzz, resulting in a quick apology
- Street Views has become a major privacy issue in Europe
- Belgian-based papers sued Google over having published summaries of their stories along with links; Google had to remove the material
I understand the motive behind presumptive plays. Sometimes a company wants to move in a direction and someone else won't even consider discussion or negotiation. In such cases, doing first, apologizing later can help shift the status quo and bring the other party to the table. However, for Google, presumption is often the only tool in its case. That's called using a hammer to solve every problem. The result is wasting time and money, because there are some things a hammer can't presume to do effectively.