The paper, See No Evil: When We Overlook Other People's Unethical Behavior, says we tend to ignore bad behavior when:
- Recognizing such behavior would harm us.
- Others have an agent do their dirty work for them.
- We grow comfortable over time with objectionable behavior.
- We value outcomes over processes.
Baseball powers-that-be overlooked the rapid physical development in aging superstar Barry Bonds because of the record-breaking results he was producing, the researchers say. The same forces are at work when auditors bend the rules to please their clients.
The paper concludes that most people value ethical behavior, but are sometimes swept up in the dark side by biases that influence their decisions. Organizational leaders should be responsible and accountable for understanding these processes and for making structural changes to reduce them.
Do you work in an ethical organization? Do you find it difficult to do the right thing even when doing so would harm your own interests?