Does Instant Messaging Make You More Productive?
A recent Web Worker Daily post suggested that instant messaging is a workplace-productivity killer to be avoided (but then went on to offer 17 tips for making better use of it). A follow-up post argues that IM can actually improve your productivity by minimizing interruptions and improving communications. The source of that argument is a recent study reported in the Journal of Computer-Mediated Communication, which concludes thusly:
What do you think? Personally, I adore IM, as it allows me to get urgent questions answered immediately. Plus, it lets me chat with editors and co-workers while continuing to work, which is impossible (or, at the very least, rude) on a phone call. Hit the Comments and let us know your thoughts on IM: productivity booster or productivity killer?Our study of computer-using workers indicates that instant messaging in the workplace simultaneously promotes more frequent communications and reduces interruptions. We have argued that this occurs because workers are using IM technology to manage interruptions, postponing work-related communications until they are more relevant or less disruptive, and integrating communication with friends and family into the ebbs and flows of work. In some instances, work-related instant messaging also enhances employees' interactions with colleagues by offering an efficient mode of rapid communication and information exchange.