I was reminded of this by Stanford professor Jeffrey Pfeffer in his HBR.org blog post, Shape Perceptions of Your Work, Early and Often. His general message is that other people can spread your praises better than you can, so be active in making that happen.
But he also reminds us that you only have one chance to make a first impression, and the stakes are incredibly high.
"Perceptions are also self-sustaining because, once people have formed an impression of another, they stop actively gathering new information. Once I know you are smart, I won't attend as much to every little thing you do -- which means you can more easily get away with being not so brilliant and I won't notice."This says to me that it is critical to think through our initial encounters with people. Here are three things to help you shape your personal communications strategy.
- Do your homework. You want the first meeting to be memorable, so find out an interesting fact or accomplishment about the person you want to impress. This shows you care enough about them to do a little pre-meeting research, and helps build a human bridge between you. Calculating, true. But effective.
- What's the outcome? Go into the meeting with a clear idea of what you want to accomplish, whether it's an invitation for another meeting, to gauge this person's communication style or to send a message about how you can help them in their own goals. Ask yourself, What do I want this person to say about me when I'm not in the room?
- Follow up. Always send a timely follow-up e-mail or call to reinforce whatever themes you were communicating face-to-face.