Here's why your North Face and Supreme gifts might not arrive by Christmas Day
Popular clothing brands including The North Face, Supreme, Vans and more are alerting customers that their orders might not arrive in time for Christmas.
The reason: a recent cyberattack that disrupted the business operations of the brands' parent company, VF Corp., and that resulted in the theft of personal data, the enterprise disclosed in a regulatory filing on Monday. VFC's other brands include Dickies, Eastpak, Jansport, Smartwood and Timberland.
While the VFC's brands' retail stores and web shops remain operational, allowing customers to place orders and make in-store purchases, the company's systems aren't yet fully up and running, leading to "operational disruptions" that could slow order fulfillment.
Customers who place orders on VFC-owned brands' websites are getting messages informing them of anticipated shipping delays.
"Apologies, due to a logistical disruption, the estimated delivery dates shown in the checkout process are incorrect. You will be notified by email when your item ships and can then track it with the shipper," the alert reads.
VFC said in a statement to CBS MoneyWatch that it is working to reduce "disruption to its ability to serve its retail and brand e-commerce consumers and wholesale customers."
"The company's ability to fulfill orders is currently impacted," a company spokesperson said in the statement.
Many deadlines for guaranteed delivery by Christmas Day, which this year falls on a Monday, have already passed.
Shoppers willing to spend extra for expedited delivery have time to order goods online or send packages using the major carriers in the U.S. For example, consumers using the USPS' Priority Mail Express 1-day shipping option have until December 21 to mail packages in time for Christmas.
