- The Find: Hourly workers make up 60 percent of the U.S. labor force, yet little effort is spent on improving their productivity -- despite research that suggests that you can do so.
- The Source: A study by the Workforce Institute.
- Simple Transactional. Example jobs: Stock or data entry clerks, construction laborers.
- Simple Experiential: Retail Sales Person, Telemarketers, Receptionists
- Complex Transactional: Industrial Truck Operators, Machinists, Bakers
- Complex Experiential: Registered Nurse, Administrative Assistant, Police Officer
Simple experiential jobs, for example, often require people skills that translate well in a number of settings. A good clerk at the Foot Locker is likely to be a good receptionist as well. This makes it easier for simple transactional workers to shift jobs and makes retention a challenge. Often these are young or college-age workers (the Workforce Institute lays out the demographics for each job type) which further complicates efforts to get your trained workers to stick around. Therefore, a perk to set your company apart from competitors (say a small tuition reimbursement) to help keep your workers on the job longer might end up paying for itself.
The chart below summarizes the effectiveness of various strategies for each type of work. For for the full field guide to hourly workers, check out the complete report.
Expected Impact of Talent Management Methods of Hourly Workforce Productivity
|Talent Management Intervention||Transactional Simple||Experiential Simple||Complex Transactional||Experiential Complex|
|English as a Second Language Training||High||Low||Moderate||Low|
|Customer Service Training||Low||High||Low||Moderate|