For example, when giving positive feedback, don't stop at "Great job," DeMaio says.
"Telling the contractor precisely why you found the work to be of high quality -- emphasizing especially the unexpected value she added -- will ensure that she maintains it. You should also identify what elements were not as important even if they did no harm, for then the contractor can shift time from them to the higher-value items. And, of course, you should be specific about what you didn't like and why, so that the contractor can make adjustments in her future work for you."Read his post on Harvard Business Publishing for four other tips. Here are the top lines:
- Giving feedback to contractors saves you time.
- Don't assume that a contractor's work is immutable.
- Give feedback when the work is still fresh.
- Quickly acknowledge receipt of the work.