Frontier Airlines' Undercover Boss

Last Updated Dec 17, 2010 1:06 PM EST

  • Frontier Airlines' Undercover Boss

    Bedford was guiding his company through a complicated three-way merger when Undercover Boss came calling. Though slightly nervous about how his company might appear in the midst of such a disruptive process, he jumped at the chance for raw, unfiltered feedback from his employees. He got an earful.