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'My heart sank'

Name: 'My heart sank'
Uploaded: 2023-03-13T18:32:00-0500
Duration: 2 min 11 s
Description: For decades renewing a passport was done by mail. A new online system promised efficiency, but instead, the pilot program is leaving thousands of travelers in limbo. CBS 2's Lauren Victory has the story.

For decades renewing a passport was done by mail. A new online system promised efficiency, but instead, the pilot program is leaving thousands of travelers in limbo. CBS 2's Lauren Victory has the story.