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'My heart sank'

For decades renewing a passport was done by mail. A new online system promised efficiency, but instead, the pilot program is leaving thousands of travelers in limbo. CBS 2's Lauren Victory has the story.

Mar 13, 2023 (02:11)

2 couples, all friends, celebrate 50 years of marriage | Sweetheart Saturday

2 couples, all friends, celebrate 50 years of marriage | Sweetheart Saturday

Cedar Lake police release video of vehicle wanted in hit-and-run that injured teen

Cedar Lake police release video of vehicle wanted in hit-and-run that injured teen

Annual Men’s Retreat held at Urban Prep High School in Englewood

Annual Men’s Retreat held at Urban Prep High School in Englewood

Light pole falls, nearly hits car in Lincoln Park

Light pole falls, nearly hits car in Lincoln Park

Overnight Frost Advisory for parts of Illinois, NW Indiana

Overnight Frost Advisory for parts of Illinois, NW Indiana

Oregon community still reeling after deadly elementary school shooting

Oregon community still reeling after deadly elementary school shooting

“No Kings” rallies held in Chicago, across country ahead of midterm elections

“No Kings” rallies held in Chicago, across country ahead of midterm elections

Cause of death for AEW star Benjamin Satterley, AKA “Pac,” revealed

Cause of death for AEW star Benjamin Satterley, AKA “Pac,” revealed

2 killed, including child, after pickup drives onto soccer field in Wichita, Kansas

2 killed, including child, after pickup drives onto soccer field in Wichita, Kansas

Chilly temps for Saturday night in Chicago

Chilly temps for Saturday night in Chicago

United Airlines host mock flight experience at O’Hare Airport

United Airlines host mock flight experience at O’Hare Airport

Street named after fallen CFD firefighter Jermaine Pelt

Street named after fallen CFD firefighter Jermaine Pelt

Prayers continue to pour in for Pope Leo's recovery after being released from hospital

Prayers continue to pour in for Pope Leo's recovery after being released from hospital

PAWS Pet of the Week: Sunflower

PAWS Pet of the Week: Sunflower

“Unforgiving Places: The Unexpected Origins of American Gun Violence”

“Unforgiving Places: The Unexpected Origins of American Gun Violence”

"Ask a Farmer" at Mellody Farm in Vernon Hills

"Ask a Farmer" at Mellody Farm in Vernon Hills

Founders of "SlopScore" are identifying businesses with local ties

Founders of "SlopScore" are identifying businesses with local ties

Chicago police release photos of car wanted in hit-and-run in West Englewood

Chicago police release photos of car wanted in hit-and-run in West Englewood

4 injured in drive-by mass shooting in Little Village

4 injured in drive-by mass shooting in Little Village

Coldest air of the season this weekend

Coldest air of the season this weekend

Chicago weather: Freeze and frost possible overnight

Chicago weather: Freeze and frost possible overnight

Eye on Chicago: The Chicago Lighthouse nonprofit marks 120th anniversary

Eye on Chicago: The Chicago Lighthouse nonprofit marks 120th anniversary

"Society of Screams" transforms Chicago Park District space into haunted house

"Society of Screams" transforms Chicago Park District space into haunted house

Elk Grove Village giving residents $200 each from sale of data centers

Elk Grove Village giving residents $200 each from sale of data centers

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