How bots beat out fans for concert tickets, and a solution that could change the game

Taylor Swift's "Eras" tour broke records, but the battle to get a ticket broke a lot of Swifties' hearts. Some have blamed ticket hackers, who used bots to try and buy up thousands of seats to resell them for big money, before fans ever had a chance. Now Swift’s die-hard fans are pushing Congress and Ticketmaster to do something about it.