Unsung Heroes: Customer Service Representatives

• Pennsylvania among states named in Family Dollar settlement claiming the retailer overcharged customers

  

• Innocent bystander FaceTimed fiancé during deadly West Baltimore shooting

  

• 17-year-old suspect in Bronx teen's shooting death appears in court

  

• Mountain lion rescued in Castaic released back into the wild after months of rehab

  

• Oakdale police searching for vehicle of interest in deadly hit-and-run collision

  

• Police warning Humboldt Park residents after string of garage burglaries

  

• Storm system to bring rain, first snowflakes of season to parts of Massachusetts

  

• "NCIS: New York" cast serves up free pizza to veterans in Brooklyn