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Marketing consultants and owners themselves say the best way to handle these reviews is to acknowledge that the customer is unhappy and offer to discuss the problem offline, either on the phone or via email.
The recall covers the 2003 to 2005 Corolla, the 2002 to 2005 Sequoia, the 2003 to 2005 Tundra and the 2002 to 2005 Lexus SC.
McDonald's says it will reduce the use of antibiotics in its beef around the world.
"This analysis affirms data showing that diversity has a positive impact on a company's bottom line."
E-commerce sales have been growing faster than sales at brick-and-mortar retailers for several years. Online sales in the U.S. are forecast to increase 14.8 percent from last year, to $124.1 billion, for November and December, according to Adobe Analytics, which tracks online spending.
Companies have been voicing concerns over a looming trade war between China and the U.S. as both countries have been threatening tariffs against one another.
Amid its CEO's erratic behavior, Tesla delivered on promises to accelerate production of its pivotal Model 3 sedan, progress seen as essential to the company's ability to repay $1.3 billion in debt due within the next six months.
Marlboro maker Altria Group Inc. is taking a 45 percent stake in Cronos Group, the Canadian medical and recreational marijuana provider said Friday.
The 67,000-square-foot (6,224-square-meter) facility provides facilities and amenities to meet the needs of a wide variety of emerging food and beverage production businesses.
Chicago-based Sears filed for Chapter 11 bankruptcy protection in October, weighed down by years of declining sales and massive debt.
Walgreens is joining rival drugstore chain CVS Health in expanding home deliveries for prescriptions nationwide, as stores continue adjusting to a retail world made more consumer-friendly by online competition.
The Labor Department says 73 teens, who were 14 or 15 years old, worked more than three hours on days when school was in session.
Nationwide, passenger car sales are on pace to be 800,000 vehicles below 2017, while truck and SUV sales should increase by the same amount.
At least one of the workers was in critical condition. The injured workers were taken to five hospitals, officials said. It was not clear if any were released.
U.S. officials and negotiators were discussing a process to reopen the Strait of Hormuz, sources briefed on the conversations said.
Senator Dick Durbin has fired former federal prosecutor Sheri Mecklenberg from her role as counsel to the Senate Judiciary Committee following allegations of prosecutorial misconduct with the grand jury in the Broadview Six case.
Tulsi Gabbard is resigning as the director of national intelligence after her husband was diagnosed with a rare form of bone cancer.
The Pentagon on Friday released a new batch of 64 files related to UFOs, unveiling a second tranche of records under an executive order by President Trump.
Illinois lawmakers are considering legislation that a major gun rights organization says would effectively ban one of the nation's most popular types of firearms.
Consumer and environmental advocates said Monday that they found overcharges buried in the most recent rate-hike request by Nicor.
One week away from Memorial Day weekend and the unofficial start of the summer travel season, with gas prices remaining high, negotiations were set to resume Monday at the largest oil refinery in the Midwest.
Chatham residents say they're losing a vital resource as Walgreen's prepares to close its store near 86th and Cottage Grove.
According to AAA, the average price of a gallon of regular gas in Chicago was $5.17 on Friday, up from $3.75 a year ago.
Peoples Gas and North Shore Gas Company customers are likely to see minor credits on their bills for the next three years, thanks to a $125 million settlement agreement announced Thursday by Illinois Attorney General Kwame Raoul.
A person suspected of having hantavirus in Winnebago County, Illinois, turned out to be a false alarm, officials said Monday.
The DuPage County Health Department has confirmed its first positive tests for West Nile virus in pools of mosquitoes this year.
The Kane County Health Department was set Monday to offer a free mental health awareness webinar.
At least 80 deaths have been reported in a new Ebola disease outbreak in Congo and Uganda, authorities said.
Engineers at Northwestern University have created a wireless polygraph to detect stress.
The owners of Gene & Georgetti steakhouse are suing a concessions operator over their expansion at Midway International Airport.
DraftKings announced Monday that it is closing its sportsbook operation at Wrigley Field after only about two years.
After more than 80 years, there will be no Ann Sather restaurant location in the 900 block of West Belmont Avenue in Chicago's Lakeview community, effective in June.
Flight attendants at Chicago-based United Airlines have approved a new labor contract, marking their first pay increases in six years.
The Chicago Fire FC announced Wednesday morning that its new stadium in the South Loop will be named McDonald's Park.
Pop star Britney Spears said she was "totally fine" to drive and had not had a drink for about six hours when she was pulled over by the California Highway Patrol.
After nearly a century on the air, CBS News Radio signed off, with the final reports airing on Friday, May 22.
Stephen Colbert hosted "The Late Show" for the final time Thursday night as the franchise came to an end after 33 years.
The Museum of Broadcast Communications in Chicago already has one of Stephen Colbert's old desks, and now it will receive the whole "Late Show" set.
A new internet tool developed with the help of the University of Chicago is making it possible for music listeners to identify songs that were created using artificial intelligence.
Meteorologist Kylee Miller has the extended forecast.
The Memorial Day parade stepped off in the Chicago this morning.
A 22-year-old man has been charged in a shooting at a Franciscan Health hospital in Michigan City, Indiana, on Friday that left a LaPorte County Sheriff's deputy critically wounded.
City leaders are addressing safety plans for Memorial Day weekend.
One person was killed in a crash on I-94 involving a semi truck and a small SUV in suburban Gurnee, Illinois, early Saturday morning.
A 22-year-old man has been charged in a shooting at a Franciscan Health hospital in Michigan City, Indiana, on Friday that left a LaPorte County Sheriff's deputy critically wounded.
The LaPorte County Sheriff's deputy who was shot and critically wounded at a hospital in Michigan City, Indiana, on Friday has undergone a surgery officials called "successful."
The city of Chicago's annual Memorial Day Parade stepped off Saturday, honoring service members and Gold Star families.
Chicagoans are hoping for a peaceful Memorial Day weekend after last year saw some of the city's lowest holiday weekend gun violence numbers in recent memory.
Harrison Bader hit a grand slam for the second time in six days, and the San Francisco Giants beats the Chicago White Sox 10-3.
Data centers popping up all over Illinois are sucking up millions of gallons of water a day, at a pace that the state can't keep up with. But experts say tapping into wastewater resources would steer the state in a new and much safer direction.
Many Metra riders with disabilities have been forced to reroute their trips due to Monday's closure of the only elevator providing access to the Electric Line at Millennium Station in downtown Chicago.
Pothole complaints continue everywhere, but especially on one street in the Pullman neighborhood on the South Side of Chicago.
People in Lincoln Park and Lakeview have rallied against a plan to build a new industrial ComEd electrical substation in their neighborhoods, pushing local and state leaders to get involved.
Monday marks one year since Illinois enacted Karina's Law — legislation aimed at taking firearms out of the hands of people accused of domestic abuse.
Harrison Bader hit a grand slam for the second time in six days, and the San Francisco Giants beats the Chicago White Sox 10-3.
Kyle Busch, who won more races in NASCAR's top three series than anyone in history, died suddenly on Thursday.
Rookie Munetaka Murakami hit a bases-clearing, bases-loaded double in his second plate appearance of a wild nine-run fourth inning, Andrew Benintendi doubled in two runs earlier in the frame to help back Davis Martin's latest strong outing, and the Chicago White Sox beat the San Francisco Giants 9-4.
Christian Vazquez homered, Spencer Arrighetti threw five scoreless innings and the Houston Astros topped the scuffling Chicago Cubs 4-2.
This year, the road to the Final Four was literally short for Northwestern women's lacrosse. This weekend's NCAA semifinals and national championship game are being held on the Wildcats' turf along the lakefront.
Pop star Britney Spears said she was "totally fine" to drive and had not had a drink for about six hours when she was pulled over by the California Highway Patrol.
Burglars broke into Salerno's on Tap in Chicago's West Town community early Thursday morning.
A former volleyball coach from Elburn, Illinois, has been charged in a sexual assault case dating back more than 25 years.
Chicago police on Wednesday were searching for seven people in connection with an armed robbery at the Thorndale CTA Red Line stop earlier this month.
A man was shot in the legs early Wednesday morning in Chicago's Irving Park neighborhood.
