The entrepreneur: Nick Francis, founder and CEO of Help Scout.
The business: Help Scout enables teams to share an email inbox and stay on the same page. It's useful for customer service or managing almost any form of catch-all email between two or more people.
The tech tool that makes his life easier: "Dropbox. It's not only the epitome of a cloud storage tool that 'just works,' but also great for team collaboration. Our company shares everything using Dropbox, from financial statements to design comps. It creates a level of transparency between us that's really been a huge positive for the business.
"I've always heard there's an inversely proportional relationship between how simple a product is to use and the level of complexity that goes into creating that experience. Dropbox is a great example of that. As an entrepreneur, I find their product execution and focus truly inspiring."
The specs: Dropbox offers online storage and file-syncing. You can get a free 2GB account; premium accounts (with more space) start at $9.99 monthly. (Here's how to get more free storage from Dropbox.)
If you're a CEO or business owner, we'd like to hear how you'd fill in this blank: "I couldn't do my job without _____." Ping me at firstname.lastname@example.org.
More on BNET: