Last Updated Nov 23, 2008 7:34 PM EST
This past week I've heard of a couple of instances where hurriedbehaviour very nearly resulted in the loss of a sale -- and that can't be good.
Sometimes we move fast for all the wrong reasons. See if any of these scenarios are familiar:
1. You assume you know what's needed.
Even when you absolutely know the answer to a customer's problem, forging ahead to a solution without fully listening is not a good look.Being heard is what a customer wants and the deeper you listen the clearer the next steps become.
2. You don't fully understand, but figure you'll work it out later.
The newbie or out-of-depth small business owner tends to hurry forwards even when they know there's a big gap where knowledge ought to be.Speeding up dialogue or skipping over issues is used to cover for this, but is merely papering over the cracks. Speaking up beats stuffing up.
3. You're over-excited.
The excitement of a new customer or project can result in the by-passing of sensible steps or procedures. Take a deep breath and get back with the program.
4. You're overstretched.
Overwork happens to us all, but no customer enjoys being rushed because you need to be somewhere else. If you cannot be fully present you shouldn't ... er, be present.
5. You have a noisy head.
Clearly it's not just work pressure that messes with our mind so if you're starting to get a bit speedy and can feel the onset of some instability, seek out some new skills or get some help.One of my favourite quotes comes from the Dalai Lama. He said words to the effect, "I have so much to do today, I will have to meditate for twice as long".
So have you suffered the fallout of the fast lane? Share your misdemeanors and post a comment.