Wheels Up: An Airline Changes Direction
(CBS)
I spent a workday at the Tulsa facility, observing and talking to workers, executives and union leaders. I saw a vibrant workplace determined to succeed in this era of globalization. (You'll see just how determined they are on tonight's Evening News.) New ideas and new practices are invited from the worker on the line and the executive in the front office. One example: I saw a machine to re-sharpen tools that a worker designed and made with a motor from his daughter's science project. That one machine saves American Airlines tens-of-thousands of dollars annually.
We hear so often that U.S. industrial workers are on the losing end of globalization. The workers and managers at American's Tulsa plant seem determined to be winners.
