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Viewers demand answers after Lumber Liquidators report

At the end of Sunday's 60 Minutes, Anderson Cooper updated his Lumber Liquidators story. In a report earlier this month, the Centers for Disease Control and Prevention had mistakenly forgotten to convert feet to meters when measuring predicted formaldehyde levels of the company's Chinese-made laminate flooring.

60 Minutes broke the news both to viewers and to the CDC, explaining that levels in the CDC report should have been 3.3 times higher than what the agency reported. Some viewers were dumbfounded:

As Cooper reported, that error means there's more than triple the cancer risk than CDC's report originally stated. Not surprisingly, viewers expressed their concern for their homes and families:

G-dammit. We have this Lumber Liquidators flooring and I don't know what we should do. Triple the cancer risk, but it...

Posted by Phil Gray on Sunday, February 21, 2016

Others expressed concern about the financial burden of removing the flooring:

Still have our flooring in our house because we can't afford to rip it all out

Posted by Heather Pierpoint on Sunday, February 21, 2016

So what to do? Well, here's what we know: Currently, there are more than 100 class action lawsuits that have been consolidated into a multi-district litigation against Lumber Liquidators, but the company hasn't offered to reimburse customers or remove the flooring.

Consumers who look for answers on the CDC's website will find recommendations to reduce exposure to formaldehyde, which include everything from opening windows and installing air filters to this: "Maintaining temperature and humidity levels at the lowest comfortable setting to reduce off-gassing of formaldehyde."

The CDC offered no definition of "comfortable."

As for the most pressing question -- whether to remove the flooring immediately -- the CDC has said it depends on how long ago the floors were installed. Other factors that can affect formaldehyde emissions exposure include how much of the flooring is in your home, whether you live in a new home or an older home, and whether you live in a warm or cold climate.

60 Minutes producer Katherine Davis says the CDC is working to correct its report on Chinese-manufactured laminate flooring sold by Lumber Liquidators. Consumers should look for revised recommendations from the agency in a new report, which this time will be based on accurate measurement conversions. That report is likely to be released in the next few weeks.

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