Beginning on Tuesday, readers of nytimes.com who click on a staff byline (we're only doing this with staff names, which appear underlined and in color), will, in addition to seeing other articles by that writer, be able to e-mail the reporter. That reader e-mail will be routed without disclosing the address of the reporter, thus keeping regular e-mail boxes free of additional junk mail.More:
That doesn't mean that every personal attack must be parried, every anti-Times campaign repulsed, every line-by-line analysis rebutted in kind. It simply means that readers should be heard and, whenever possible, engaged. In many cases, no reply will be called for beyond the auto-reply acknowledging that a reader's message has reached you. In other cases, a polite acknowledgement will be plenty. And in all cases, it's worth keeping in mind that what you say to readers and how you say it will be taken -- rightly or not -- as representative of The Times.We'll be keeping a close eye on how this new spirit of openness works for The Times. In the meantime, don't forget that Public Eye is your opportunity to be heard and answered by the folks at CBS News, so feel free to e-mail us with your questions, concerns and comments.