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Big and Little

Tech support, may I help you?

Well, I'd like to set up an account to go on the Internet. Everyone's talking about it.

No problem, we can help you take care of that. Have you installed the software?

Yes, my neighbor helped me do that and said I should call you to set everything up.

Great. You'll need to pick a name for the account and a password. It has to be 5 to 12 characters long and a mix of upper and lower case letters, numbers or symbols.

What kind of letters?

Uppercase and lowercase.

I'm not sure I follow.

You know, capital letters...

You mean BIG letters and LITTLE letters.

Right. Big and little.

I get it. Please try not to use the technical language. I don't really understand all this computer talk.

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