Verizon offers customers $20 credit for widespread outage
Verizon says it's giving a $20 credit to customers affected an outage that disrupted service across the U.S.
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Verizon says it's giving a $20 credit to customers affected an outage that disrupted service across the U.S.
A widespread Verizon outage hit the U.S. on Wednesday, leaving thousands of customers without service. CBS News' Karen Hua has more.
More than 150,000 Verizon users across the country are experiencing outages. Verizon said, in part, "Our Engineers are engaged and are working to identify and solve the issue quickly."
Verizon must "evolve as a company" by slashing costs and restructuring, the wireless telecom's chief executive told employees.
In responses to customer complaints on social media, Verizon said Saturday it was aware of a "software issue impacting wireless service for some customers."
Verizon is unveiling what it dubs the "most significant customer experience transformation" to date, which includes a new app and a major upgrade to customer support. Sowmyanarayan Sampath, CEO of Verizon's Consumer Group, joins "CBS Mornings" to break down the changes. (Sponsored by Verizon)
President Trump has promised that Elon Musk will not participate in conflicts of interest. Nevertheless, Democratic lawmakers are expressing concerns over Musk's Starlink and efforts underway that might allow it to take over a $2.4 billion contract between the FAA and Verizon. Politico aviation reporter Oriana Pawlyk joins "America Decides" to discuss.
The FAA is testing Elon Musk's Starlink satellite internet service. That could raise a possible conflict of interest, experts say.
When critical infrastructure like utility lines and cell phone towers go down, emergency response teams from telecom providers like AT&T and Verizon step in with an arsenal of equipment ensuring first responders can communicate in a disaster zone. Here's how that's helping in the aftermath of Hurricane Helene.
U.S. officials are investigating an apparent China-linked hack of major American telecommunications companies. CBS News homeland security and justice reporter Nicole Sganga has the details.
Verizon wireless suffered another outage Monday, but it was resolved within minutes.
Verizon has a recommendation for people still having trouble getting service on their mobile phones after a massive outage.
Verizon customers reported their mobile phone service was down in cities across the U.S., giving them only SOS mode.
The deadline for eligible current and former subscribers to submit a claim or mail it is Monday, April 15, 2024.
The massive AT&T outage that left more than 1.5 million users without service for hours this month raised the question of how emergency services, usually reached by dialing 911, could be contacted during cellphone outages. Aaron Gregg, a business reporter for the Washington Post, joins CBS News with a look at the options in case of an emergency.
More than 70,000 AT&T users are reporting wireless service interruptions Thursday, according to the website Downdetector.com, with some emergency services being affected as well. CBS News correspondent Nancy Chen has more.
Tens of thousands of AT&T customers across the U.S. were impacted by a cell service outage Thursday. Jo Ling Kent reports.
Beyoncé announced she's dropping a new album, minutes after starring in a clue-laden Verizon commercial about "breaking the internet" aired shortly after the 2024 Super Bowl halftime show.
The phone company's network will support discoveries that could lay the groundwork for a human colony on the moon.
NewYorker.com's Nick Thompson sat down with FCC Chairman Tom Wheeler to discuss the commission's new regulations on Internet service providers.
Verizon and AT&T will roll out 5G service Wednesday after a delay to create buffer zones around airports. Airlines still warn that hundreds of thousands of flights could be canceled starting this week without further federal action. CBS News transportation correspondent Errol Barnett reports from Reagan national airport.
Verizon and AT&T are launching their 5G service nationwide, but are delaying the rollout at some airports on Wednesday as airlines continue to warn of flight cancellations and delays. CBS News congressional correspondent Kris Van Cleave reports from Denver International Airport.
An estimated 90% of U.S. commercial aircraft are approved to operate in 5G-deployed areas, according to the FAA.
The telecom carriers are expanding their high-speed networks to bring faster service to more parts of U.S.
Major U.S. airlines warn the rollout of new 5G networks could potentially ground and delay planes, as AT&T and Verizon plan to launch 5G towers near airports across the country. CBS News correspondent Kris Van Cleave reports on how airlines are being affected and CBS News MoneyWatch reporter Irina Ivanova joins CBSN to discuss the technology.
In the quest to make America healthy, Health and Human Services Secretary Robert F. Kennedy Jr. and former FDA head Dr. David Kessler are targeting ultraprocessed foods and the GRAS exemption.
In a CBS News "Things That Matter" town hall, Maryland Gov. Wes Moore blasted President Trump — but also urged Democrats to change their perception as "the party of no and slow."
Nancy Guthrie, the mother of "Today" show co-host Savannah Guthrie, was last seen on Jan. 31 and was reported missing the following day, Feb. 1.
A CBS News investigation found the FBI investigated more than 170 cases of passengers assaulting other passengers on flights in 2024.
Nancy Guthrie has been missing since Feb. 1 and her daughter, "Today" show co-host Savannah Guthrie, has posted several videos pleading for her return.
President Trump met with Israeli Prime Minister Benjamin Netanyahu in December at Mar-a-Lago with Mr. Trump saying the U.S. would support strikes if no deal was made with Iran.
In 2024, Gisèle Pelicot bravely spoke out on surviving sexual abuse as the center of a notorious mass rape trial in France. In her first U.S. TV interview, she opens up about her decision to testify publicly against her ex-husband, and the inspiring turn her life has taken since.
Democrats have demanded reforms to immigration enforcement, including barring officers from wearing masks.
The online activity of the shooter at a Canadian high school revealed she spent time in the dark corners of the internet.
A CBS News investigation found the FBI investigated more than 170 cases of passengers assaulting other passengers on flights in 2024.
Nancy Guthrie has been missing since Feb. 1 and her daughter, "Today" show co-host Savannah Guthrie, has posted several videos pleading for her return.
In a CBS News "Things That Matter" town hall, Maryland Gov. Wes Moore blasted President Trump — but also urged Democrats to change their perception as "the party of no and slow."
On this "Face the Nation with Margaret Brennan" broadcast, Tom Homan and House Minority Leader Hakeem Jeffries join Ed O'Keefe.
Nancy Guthrie, the mother of "Today" show co-host Savannah Guthrie, was last seen on Jan. 31 and was reported missing the following day, Feb. 1.
Prediction markets are taking bets this Valentine's Day that celebrity relationships can thrive — or break apart.
The inflation reading, the lowest since May 2025, shows grocery, gas and rent prices are cooling.
Amazon's Ring unit touted a "search party" service in its Super Bowl ad, but one critic called the app a "surveillance nightmare."
The Trump administration's new discounted drug platform isn't a game-changer for consumers, health care experts said.
Love is biting consumers this year amid the rising cost of flowers, chocolates and other Valentine's Day staples.
In a CBS News "Things That Matter" town hall, Maryland Gov. Wes Moore blasted President Trump — but also urged Democrats to change their perception as "the party of no and slow."
On this "Face the Nation with Margaret Brennan" broadcast, Tom Homan and House Minority Leader Hakeem Jeffries join Ed O'Keefe.
Sen. Thom Tillis, who is not running for reelection in 2026, said he believed that Republicans could hold onto its majority in the Senate after the 2026 midterm elections.
The following is the transcript of the interview with Rep. Robert Garcia, Democrat of California, that aired on "Face the Nation with Margaret Brennan" on Feb. 15, 2026.
President Trump met with Israeli Prime Minister Benjamin Netanyahu in December at Mar-a-Lago with Mr. Trump saying the U.S. would support strikes if no deal was made with Iran.
Twenty one states in the U.S. have confirmed cases of measles.
The Trump administration's new discounted drug platform isn't a game-changer for consumers, health care experts said.
The Food and Drug Administration is refusing to consider Moderna's application for a new flu vaccine made with mRNA technology, the company said.
CBS News medical contributor Dr. Céline Gounder said the results of the study on coffee drinkers having lower risk of dementia should be taken "with a massive grain of salt."
The Marshall Project found more than 70,000 cases referred to law enforcement over allegations of substance use during pregnancy — and that's a significant undercount.
The online activity of the shooter at a Canadian high school revealed she spent time in the dark corners of the internet.
The following is the transcript of the interview with Rep. Robert Garcia, Democrat of California, that aired on "Face the Nation with Margaret Brennan" on Feb. 15, 2026.
President Trump met with Israeli Prime Minister Benjamin Netanyahu in December at Mar-a-Lago with Mr. Trump saying the U.S. would support strikes if no deal was made with Iran.
The chief of the U.S. Ski Team says Lindsey Vonn is preparing to return to the United States a week after crashing in the Olympic downhill.
The following is the transcript of the interview with House Minority Leader Hakeem Jeffries, Democrat of New York, that aired on "Face the Nation with Margaret Brennan" on Feb. 15, 2026.
The high-profile ESPN and SiriusXM commentator and bestselling author is a combative and colorful voice on sports. But now, with a weekly political show in which he interviews government leaders, he is raising eyebrows in Washington, too.
High-profile ESPN and SiriusXM commentator and bestselling author Stephen A. Smith is a combative and colorful voice on sports. But now, with a weekly political show, in which he interviews government leaders, he is gaining notice in Washington, too. Smith talks with "Sunday Morning" national correspondent Robert Costa about his journey and whether he might soon be on a debate stage.
The singer-songwriter who's remained on Billboard's Hot 100 Chart for seven straight decades has just released his latest album, "Inspirations of Life and Love." A youthful 84, he talks about his artistic longevity.
"Sunday Morning" remembers some of the notable figures who left us this week, including actor James Van Der Beek, star of the series "Dawson's Creek."
At 28, Australian actor Jacob Elordi has earned his first Academy Award nomination for his haunting portrayal of the Creature in Guillermo del Toro's "Frankenstein." He talks about his love of acting, and why he has no relationship with social media.
If you've been on social media this week, you've likely seen an ominous warning about artificial intelligence in your feed: "Something big is happening." An essay from the CEO of an AI company, Matt Shumer, likens the current moment to February 2020, right before the start of COVID. Nate Soares, co-author of "If Anyone Builds It, Everyone Dies," joins to discuss.
Amazon's Ring unit touted a "search party" service in its Super Bowl ad, but one critic called the app a "surveillance nightmare."
From labor shortages to environmental impacts, farmers are looking to AI to help revolutionize the agriculture industry. One California startup, Farm-ng, is tapping into the power of AI and robotics to perform a wide range of tasks, including seeding, weeding and harvesting.
The Federal Trade Commission sent a letter to Tim Cook one day after President Trump circulated a report raising questions about Apple News' practices.
The messaging platform WhatsApp says Russia has "attempted to fully block" its service inside the country, "to drive people to a state-owned surveillance app."
On the evening of Christmas 1776, Gen. George Washington surprised the King's forces by leading the Continental Army in a surprise crossing of a near-frozen Delaware River - a watershed military maneuver that dramatized a changing America, and a changing climate.
On the evening of Christmas 1776, Gen. George Washington surprised the King's forces by leading the Continental Army in an unanticipated crossing of a near-frozen Delaware River. Environmental correspondent David Schechter looks at how Washington's watershed military maneuver dramatized both a changing America, and a changing climate.
The Winter Olympics in Milan need artificial snow due to climate change and warmer weather. Athletes say man-made snow makes terrain more difficult and unpredictable. Rob Marciano reports on its impact.
After decades monitoring polar bears in Norway's far north, researchers say the animals have proven incredibly adaptable, but there are no guarantees for the future.
Dark matter doesn't absorb or give off light so scientists can't study it directly. But they can observe how its gravity warps and bends the star stuff around it.
A CBS News investigation found the FBI investigated more than 170 cases of passengers assaulting other passengers on flights in 2024.
Nancy Guthrie has been missing since Feb. 1 and her daughter, "Today" show co-host Savannah Guthrie, has posted several videos pleading for her return.
A black glove discovered near the Arizona home of Nancy Guthrie contains DNA evidence that is being tested, and appears to match the gloves worn by the suspect seen in a doorbell camera video, the FBI says. Andres Gutierrez has more.
The online activity of the shooter at a Canadian high school revealed she spent time in the dark corners of the internet.
Nancy Guthrie, the mother of "Today" show co-host Savannah Guthrie, was last seen on Jan. 31 and was reported missing the following day, Feb. 1.
The Crew 12 docking came one month after a previous crew had to return to Earth early due to a medical issue.
NASA and SpaceX launched a new mission to the International Space Station with four crew members on board to replace the team that returned last month due to a medical issue with one member. Mark Strassmann has more.
The two-woman, two-man crew is replacing four other station fliers who came home early last month due to a medical issue one was having.
NASA and SpaceX say they have completed their final reviews and are ready to launch a crewed mission to the International Space Station on Friday. Retired NASA astronaut Leroy Chiao joins "The Daily Report" to discuss.
A United Launch Alliance Vulcan rocket carrying classified Space Force payloads suffered a booster problem but apparently made an otherwise "nominal" ascent to space, the company said.
A look back at the esteemed personalities who've left us this year, who'd touched us with their innovation, creativity and humanity.
Does the evidence show a cover-up, or was Todd Kendhammer wrongfully convicted for the murder of his wife?
Christy Salters-Martin dominated in the boxing ring but faced her toughest challenger at home.
Family seeks answers in death of newlywed who disappeared in 2005 while on Mediterranean honeymoon cruise.
Meet the tattooed beauty charged in the death of Google executive Forrest Hayes.
USA Hockey says girls' participation nationwide has surged 65% over the past 15 seasons, making it one of the fastest growing youth sports in the country. Natalie Brand reports.
Authorities are monitoring a threat in the skies: sexual assaults on airplanes. There's fear the crime is underreported. Scott MacFarlane investigates.
Some of the biggest names going into the Milano Cortina Games are not the ones we're seeing at the very top of the podium. Seth Doane reports.
Revelations from the latest release of Epstein files have forced resignations and sparked new investigations around the globe. Leigh Kiniry has more.
Sunday marked the second day of a partial government shutdown impacting more than 260,000 government workers under the Department of Homeland Security across multiple agencies, including TSA, FEMA and the Coast Guard. Democrats are calling for a ban on face coverings for immigration agents and for officers to display identification and wear body cameras. Willie James Inman has more.