Southwest gives bonus points to stranded travelers
Southwest Airlines is offering passengers who had their flights canceled or delayed by more than three hours 25,000 rewards points, which amounts to about $300 in airfare.
Watch CBS News
Southwest Airlines is offering passengers who had their flights canceled or delayed by more than three hours 25,000 rewards points, which amounts to about $300 in airfare.
The frequent-flier points, worth about $300, will never expire and have no blackout dates, according to airline's CEO.
Southwest's initial offer of vouchers for canceled flights violated its contract of carriage, passenger alleges.
Carrier said flights are back on track after travel woes, but concedes it is "inundated" with lost luggage.
Carrier expects to resume normal operations Friday after canceling more than 13,000 trips following the huge winter storm.
Southwest Airlines canceled thousands more flights Thursday as it continues to contend with large-scale systemwide failures which have stranded scores of holiday travelers. CBS News correspondent Michael George reports from LaGuardia Airport with the latest.
Southwest Airlines canceled thousands more flights on Thursday, but said it expects to return to normal operations Friday. Michael George reports.
Southwest Airlines' scheduling software caused a "snowball effect" after initial weather-related disruptions, a pilot said.
Embattled carrier on Thursday cancels more than 2,000 additional flights, as airline executives offer profuse apologies.
The travel nightmares continue for Southwest Airlines passengers who remain stranded as the airline continues to cancel thousands of flights daily. Amid the chaos, frustrated travelers have been unable to reach customer service. Tanya Rivero has the latest.
The Biden administration is getting involved after a major meltdown causing delays and cancellations of thousands of Southwest Airlines flights across the U.S. Captain Michael Santoro, vice president of the Southwest Airlines Pilots Association, joins CBS News to discuss the problems what what it will take to fix things.
Frustrations are sky-high among travelers facing the brunt of Southwest Airlines' meltdown. On Tuesday, Southwest canceled more than 2,600 flights, more than two-thirds of its scheduled routes. Tanya Rivero reports.
Carrier cancelled more than 60% of its flights Tuesday after giant winter storm, with federal airline regulators pledging to investigate.
Thousands of travelers have been stranded at airports as a massive storm snarled travel across North America.
The plane was bound from Houston to Columbus when it was diverted to Little Rock.
A pilot with the carrier alleges she was retaliated against after accusing a coworker of sexual misconduct.
The Biden administration plans to propose a new rule that would require airlines to show travelers the true cost of their plane tickets. CBS News' Kris Van Cleave tells us what we can expect at checkout.
The impact of landing was so hard that the flight attendant thought the plane had crashed, the NTSB said.
Three people suffered minor injuries after a Southwest Airlines plane skidded off a runway at Nashville International Airport. Twitter user @arokestay shot raw video of the aftermath.
CBS News transportation correspondent Errol Barnett joins CBSN's "Red & Blue" to discuss how the union for TSA workers is calling for higher wages and how some pilots' unions are pushing back against vaccine mandates.
Global airline industry leaders were predicting a coming shortage well before the pandemic hit.
According to the U.S. Bureau of Labor Statistics, more than 14,000 pilot openings are projected for each year over the next decade.
The 68-year old Florida resident was yelled at, berated and ejected after pulling down her mask to drink water, suit claims.
1 dead after Southwest Airlines engine explodes; Former first lady Barbara Bush dead at 92
FAA orders emergency inspection of hundreds of engines; Janitor proves first impressions don't tell the whole story.
Mexico's Ministry of Defense security forces have killed the leader of the Jalisco New Generation Cartel, Nemesio Rubén Oseguera Cervantes, in a military operation.
Blizzard warnings were issued Saturday for New York City, New Jersey, southern New England and coastal communities along the East Coast.
President Trump claims White farmers in South Africa are victims of a genocide. South Africans dispute his claim.
A defense lawyers group has posted a tracking tool to enable users to check on the status of some of the controversial prosecutions attempted by DOJ in the first year of Trump's second term.
Robert F. Kennedy Jr. has criticized the broadening use of anxiety medications, but doctors and researchers say the MAHA movement is misrepresenting drugs that have been proven to help.
An armed man was shot and killed early Sunday morning after "unauthorized entry" into the secure perimeter at President Trump's Mar-a-Lago estate, the U.S. Secret Service said.
Through a sudden death overtime goal, the U.S. men's hockey team is golden over Canada.
U.S. Trade Representative Jamieson Greer said "stand by" the trade deal agreements it has signed with its partners despite the Supreme Court's tariff decision.
Iranian Foreign Minister Abbas Araghchi said Iran has "every right to enjoy a peaceful nuclear energy, including enrichment" as the U.S. pushes for a deal on its nuclear program.
Robert F. Kennedy Jr. has criticized the broadening use of anxiety medications, but doctors and researchers say the MAHA movement is misrepresenting drugs that have been proven to help.
A defense lawyers group has posted a tracking tool to enable users to check on the status of some of the controversial prosecutions attempted by DOJ in the first year of Trump's second term.
The space agency said Sunday it's targeting Tuesday for the slow, four-mile trek across Kennedy Space Center, weather permitting.
Iranian Foreign Minister Abbas Araghchi said Iran has "every right to enjoy a peaceful nuclear energy, including enrichment" as the U.S. pushes for a deal on its nuclear program.
On this "Face the Nation with Margaret Brennan" broadcast, Iranian foreign minister Abbas Araghchi and U.S. Trade Representative Jamieson Greer join Margaret Brennan.
President Trump signed an order that will impose 10% tariffs on imports from all countries, just hours after the Supreme Court struck down a different set of sweeping global tariffs.
While the Supreme Court struck down the Trump administration's emergency tariffs, experts said it could take years for businesses to get refunds.
The recall involves 3.4 million pounds of frozen chicken fried rice products shipped to Trader Joe's locations nationwide and to retailers in Canada.
A simple reason explains why U.S. economic growth seemed to hit a wall in the final three months of the year.
Large U.S. retailers say the Trump administration tariffs are forcing them to hike customer prices to offset higher costs.
A defense lawyers group has posted a tracking tool to enable users to check on the status of some of the controversial prosecutions attempted by DOJ in the first year of Trump's second term.
Iranian Foreign Minister Abbas Araghchi said Iran has "every right to enjoy a peaceful nuclear energy, including enrichment" as the U.S. pushes for a deal on its nuclear program.
On this "Face the Nation with Margaret Brennan" broadcast, Iranian foreign minister Abbas Araghchi and U.S. Trade Representative Jamieson Greer join Margaret Brennan.
U.S. Trade Representative Jamieson Greer said "stand by" the trade deal agreements it has signed with its partners despite the Supreme Court's tariff decision.
U.S. ambassador to Israel, Mike Huckabee, made his comments during an interview with conservative commentator Tucker Carlson that aired Friday.
Robert F. Kennedy Jr. has criticized the broadening use of anxiety medications, but doctors and researchers say the MAHA movement is misrepresenting drugs that have been proven to help.
After decades of American children routinely receiving polio vaccines, the virus that had doomed many to paralysis was nearly eliminated in the United States. But vaccine avoidance today may allow the crippling disease to return.
After decades of American children routinely receiving polio vaccines, the virus that had doomed many to paralysis was nearly eliminated in the United States. But vaccine avoidance today may allow the crippling disease to return. CBS News chief medical correspondent Dr. Jonathan LaPook talks with David Oshinsky, author of "Polio: An American Story," and with violin virtuoso Itzhak Perlman, who contracted polio as a child, about how parents opting out of vaccinations for their children could affect polio rates here.
A growing, aging population and an acute caregiver shortage are pushing adult care centers to think outside the box. Itay Hod introduces a new, high-tech helper.
Travis Corbitt's struggles to breathe led to his retirement and reliance on an oxygen tank.
Nemesio Rubén Oseguera Cervantes — also known as "El Mencho" — was the leader of the notorious Jalisco New Generation Cartel prior to his death on Sunday.
The Milan Cortina Olympics ended Sunday with a closing ceremony inside the ancient Roman amphitheater, Verona Arena.
Iranian Foreign Minister Abbas Araghchi said Iran has "every right to enjoy a peaceful nuclear energy, including enrichment" as the U.S. pushes for a deal on its nuclear program.
Mexico's Ministry of Defense security forces killed the leader of the Jalisco New Generation Cartel, Nemesio Rubén Oseguera Cervantes, known as "El Mencho," in a military operation.
U.S. ambassador to Israel, Mike Huckabee, made his comments during an interview with conservative commentator Tucker Carlson that aired Friday.
The Australian-born actress earned an Academy Award nomination for her powerful performance as a mother stretched to the limits.
In this web exclusive, Rose Byrne, an Oscar nominee for best actress for her performance in Mary Bronstein's "If I Had Legs I'd Kick You," talks with Tracy Smith about her response to the character of Linda, a woman at the end of her rope. She also talks about her early years in Hollywood, including her friendship with fellow Australian Heath Ledger, and her experience playing comedy with "Bridesmaids."
Australian-born actress Rose Byrne earned an Academy Award nomination for her powerful performance in the drama "If I Had Legs I'd Kick You," playing a mother stretched to the limits. She talks with correspondent Tracy Smith about playing a woman losing all sense of control. Byrne also discusses her early years in Hollywood and the help she received from fellow Aussie Heath Ledger; and how she branched off from working in dramas like the TV series "Damages," to comedies like "Bridesmaids."
"Sunday Morning" remembers some of the notable figures who left us this week, including Academy Award-winning actor Robert Duvall.
In 1968, a group of artists, activists, and community members founded the Studio Museum in Harlem. It was a space not just for displaying works celebrating the contributions of African-American artists, but also to foster up-and-coming artists through a residency program. Now, following a seven-year, $160 million renovation, the Studio Museum has reopened. Nancy Giles pays a visit.
A growing, aging population and an acute caregiver shortage are pushing adult care centers to think outside the box. Itay Hod introduces a new, high-tech helper.
One of the catalysts for the social media addiction debate was a 2024 book called "The Anxious Generation" by social psychologist Jonathan Haidt. His new book tries to help parents and kids break free from screens. Haidt joins CBS News to discuss Mark Zuckerberg, the ongoing social media addiction trial and artificial intelligence.
From labor shortages to environmental impacts, farmers are looking to AI to help revolutionize the agriculture industry. One California startup, Farm-ng, is tapping into the power of AI and robotics to perform a wide range of tasks, including seeding, weeding and harvesting.
A Los Angeles judge ordered Meta officials to remove their AI glasses at a trial over the impact of social media on users.
Meta CEO Mark Zuckerberg took the stand at the social media addiction trial examining whether children and teens were given access to an addictive and harmful product. CBS News' Carter Evans reports.
A large shark was caught on camera for the first time in Antarctica's waters, surprising researchers. "There's a general rule of thumb that you don't get sharks in Antarctica," one said.
On the evening of Christmas 1776, Gen. George Washington surprised the King's forces by leading the Continental Army in a surprise crossing of a near-frozen Delaware River - a watershed military maneuver that dramatized a changing America, and a changing climate.
On the evening of Christmas 1776, Gen. George Washington surprised the King's forces by leading the Continental Army in an unanticipated crossing of a near-frozen Delaware River. Environmental correspondent David Schechter looks at how Washington's watershed military maneuver dramatized both a changing America, and a changing climate.
The Winter Olympics in Milan need artificial snow due to climate change and warmer weather. Athletes say man-made snow makes terrain more difficult and unpredictable. Rob Marciano reports on its impact.
After decades monitoring polar bears in Norway's far north, researchers say the animals have proven incredibly adaptable, but there are no guarantees for the future.
Nemesio Rubén Oseguera Cervantes — also known as "El Mencho" — was the leader of the notorious Jalisco New Generation Cartel prior to his death on Sunday.
In April 2024, college student Sade Robinson, 19, went on a first date and never came home. Her car was found set on fire 3 miles from her apartment. Using data from an app on her phone, law enforcement began to piece together where she went — and who she was with.
Cati Blauvelt was discovered in an abandoned South Carolina farmhouse in 2016 — a broken knife blade inside her body. Almost immediately, her friends had one suspect in mind: John Blauvelt, her estranged husband, a once-respected Army recruiter.
Caleb Flynn, 37, appeared in season 12 of "American Idol." He was arrested by Tipp City police last week and charged with murder, assault and tampering with evidence.
Police in Spain seized a stash of about 1,161 pounds of Papaver somniferum, also known as opium poppy.
The space agency said Sunday it's targeting Tuesday for the slow, four-mile trek across Kennedy Space Center, weather permitting.
The Artemis II mission aims to send four astronauts — Reid Wiseman, Victor Glover, Christina Koch and Canadian astronaut Jeremy Hansen — on a flight around the far side of the moon and back.
An internal investigation is blasting NASA's handling of the first piloted flight of Boeing's Starliner spacecraft in 2024. The flight left two astronauts stuck on the International Space Station for nearly a year. The investigation found the flight was plagued by potentially life-threatening technical and management failures.
President Trump has ordered the release of all government documents related to aliens, UFOs and extraterrestrial life. It comes after former President Barack Obama addressed the topic earlier this week and said aliens are real, a statement which he later modified. CBS News contributor Janna Levin has more details.
A successful fueling test prompts NASA to press ahead toward a March 6 moonshot.
A look back at the esteemed personalities who've left us this year, who'd touched us with their innovation, creativity and humanity.
Does the evidence show a cover-up, or was Todd Kendhammer wrongfully convicted for the murder of his wife?
Christy Salters-Martin dominated in the boxing ring but faced her toughest challenger at home.
Family seeks answers in death of newlywed who disappeared in 2005 while on Mediterranean honeymoon cruise.
Meet the tattooed beauty charged in the death of Google executive Forrest Hayes.
The Milano Cortina Winter Olympics came to a spectacular close Sunday night in a historic Roman amphitheater in Verona, Italy. Seth Doane in Cortina covered all 19 days of competition and reflects on its impact.
The U.S. men's hockey team beat Canada on Sunday to win its first Olympic gold medal since the "Miracle on Ice" in 1980. Kelly O'Grady reports.
Russia fired scores of missiles and drones at targets across Ukraine Sunday. Holly Williams is in Kyiv with more.
The United States stands at the brink of a major conflict in the Middle East with the Iranian regime grappling with domestic discontent and the threat of U.S. strikes. Charlie D'Agata reports.
Mexican security forces killed Nemesio Rubén Oseguera Cervantes, also known as "El Mencho," during an operation in the western state of Jalisco, Mexico's Ministry of Defense said Sunday. Violent clashes erupted in parts of western Mexico amid the operation. Americans caught in the chaos have been told to shelter in place. Willie James Inman reports.