Twitter Tanks on Thursday Morning

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By CNET Staff Writer Caroline McCarthy

Updated 1:50 p.m. Eastern

Twitter was inaccessible for several hours on Thursday morning, followed by a period of slowness and sporadic time-outs (and more outright downtime). The company is blaming an "ongoing" denial-of-service attack but has not said anything further. Facebook has also confirmed that it was targeted by a DOS attack that rendered some of its features slow or non-functional.

Judging by the timeline of my TweetDeck client, it looks like the problems started right around 6 a.m. PDT.

"We are determining the cause and will provide an update shortly," Twitter's staff posted at 6:43 a.m. PDT on the service's status blog.

Then, around 7:49 a.m. PT, the company posted, "We are defending against a denial-of-service attack and will update status again shortly."

Around 8:15 a.m., the status blog post was updated with "The site is back up, but we are continuing to defend against and recover from this attack." (I still was unable to access Twitter.)

Perfomance monitoring firm AlertSite says that Twitter's home page went down at 6:05 a.m. PT and was showing 40 percent availability at 8:04 a.m. PT, but that timeouts were continuing from most of its monitoring locations at 8:30 a.m.

Way back when, Twitter outages were so commonplace that it was worth reporting when it didn't crash--as when it stayed afloat during the entire South by Southwest Interactive Festival in 2008. Now, a few million dollars of venture capital later, the service is far more stable.

Twitter wants to establish itself as a communications standard rather than just a social-media brand. It's been a crucial platform for information exchange in the face of global events where more traditional means of broadcasting have been inaccessible or blocked.

Some features of Facebook were also experiencing uptime issues on Thursday--one reader speculated that log-in servers may have been down--which raises the issue of whether a hosting company problem is to blame. Alternately, a denial-of-service attack could have been targeting both high-profile companies.

Facebook responded later in the morning on Thursday with a statement. "Earlier this morning, we encountered issues within our network that resulted in a short period of degraded site experience for some visitors," the statement read. "No user data was at risk and the matter is now resolved for the majority of users. We're monitoring the situation to ensure that users continue to have the fast and reliable experience they've come to expect from Facebook."

About an hour later, the company revised the statement to confirm that a denial of service attack was involved. "Earlier this morning, Facebook encountered network issues related to an apparent distributed denial of service attack, that resulted in degraded service for some users," the updated statement read. "No user data was at risk and we have restored full access to the site for most users. We're continuing to monitor the situation to ensure that users have the fast and reliable experience they've come to expect from Facebook."

But the Facebook outages were not on the same scale as Twitter's by any means, said Ben Rushlo, a senior consulting manager at performance firm Keynote. "There's been a few slow data points but you couldn't even put them in the same sort of stratosphere of comparison," Rushlo told CNET News.

DDOS (distributed denial-of-service) attacks typically come from a collection of compromised computers called a botnet, said Graham Cluley, a senior technology consultant at Internet security firm Sophos. The botnet computers can inundate a Web site's servers with communication requests, legitimate or malformed to cause extra trouble.

Botnet-based DDOS attacks are difficult to deal with because it can be hard to distinguish legitimate communications from those that are part of the attack. And just blocking access from the IP addresses of offending computers poses complications: "You don't want to block legitimate users. The computers probably sending (the DDOS) traffic to Twitter belong to legitimate people," Cluley said.

DDOS attacks can be motivated by people seeking ransom money or seeking to make a political statement, but Cluley suspected that's not the case in this particular attack. "My guess is this is most likely some kid in a back bedroom who has access to a large botnet and is showing off to his friends what he can do," Cluley said.

Twitter is unusual in that much of its use comes not through its Web site but through an application programming interface (API) that lets software such as TweetDeck interact with the service. API access also suffered during the outage.

"Often there is collateral damage" during a denial-of-service attack, Cluley said. "Other servers can begin to fall over."

There have been a notable number of DoS attacks recently in the social-media space: On Wednesday, URL shortener Trim claims that one such attack rendered its truncated URLs inaccessible for some time; earlier in the week, blog network Gawker Media was downed by an attack that targeted The Consumerist, a property that it recently sold but still hosts on its servers.

Denial-of-service attacks are actually waning these days as bot herders rent their botnets to those who want to use them to send spam or host malicious software that can be used to compromise other computers, said John Harrison, group product manager of security response at security software company Symantec.

"Organized crime and other groups have gone off to other things. It's more lucrative for them to use the Internet, not to take the Internet away," Harrison said. Using a botnet in a denial-of-service attack can reveal computers to be part of a botnet, for example when an administrator notices high network traffic from a compromised machine, so keeping a low profile can

To keep a PC from becoming part of a botnet, Harrison recommended keeping the operating system, browser, browser plug-ins such as Adobe Systems Flash and Reader, and other software up to date, and naturally to install antivirus software. "All it takes is one vulnerability to potentially have malware installed," he said.

There has been no indication that the same party was responsible for the Facebook and Twitter attacks, or whether there was any connection to the other DOS attacks on smaller sites earlier this week. But it's probably not a coincidence that they all happen to coincide with the annual Defcon hacker convention.

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