Just when you need a human on the other end of the phone, you get a machine. Many companies now use automated answering systems to field customer-service calls, and that's created a wave of consumer frustration.
Paul English takes on the problem with his Web site, gethuman.com
. On it, he rates different companies by the quality of their phone services.
He also has some useful suggestions for circumventing the usual computer messages and getting a real person on the phone. English joins The Saturday Early Show
this week with six tips.Help, I need a human!Interrupt
the computer voice by pressing 0, or #.Talk.
Say "get human" (or "agent" or "representative"), or raise your voice. Just hold
, pretending you have only an old rotary phone. Connect to account collections
, sales, or account cancellation.Toll call.
For credit cards, if the expected wait time is too long, hang up and try to call back on the non-toll-free number.Select the option for Spanish.
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