The day's emotional tone was set right from the start. Mike and Kim Bowman's 23-year-old son, Tim, had survived a year-long tour in Iraq, only to shoot himself at home.
"Our veterans deserve better," Mike Bowman told a congressional hearing Wednesday. "Don't make it so the soldiers go to the VA; make the VA go to the soldier."
When Bowman had finished speaking, the room was on its feet, CBS News chief investigative correspondent Armen Keteian reports.
Throughout the hearing, members of Congress cited the CBS News investigation as a national wake-up call.
"The CBS network opened up again to millions of Americans the issue of suicides amongst our veterans," said Rep. Bob Filner, D-Calif., chairman of the House Committee on Veterans Affairs.
Not surprisingly, most criticism was directed at the Department of Veteran's Affairs and Dr. Ira Katz, its head of mental health, who disputed .
"Their number is not, in fact, an accurate reflection of the rates," Katz said.
But the committee proved far more interested in the VA's failure to foresee a mental health "epidemic" by not collecting nationwide data on suicides.
"You don't track this stuff," Filner said. "You simply don't track; you don't want to know about it."
Moved by what they had heard, many pledged to force the VA to fix a system under siege - and keep other families from suffering the same fate as those who testified today.