A Lesson in Branding: How Apple Appeals to Teens
A recent Business Week article took a look at Apple's imprint in the teen market since Gen-Y fell in love with the iPod, presenting some interesting tidbits about Apple's appeal:
- CNW Marketing Research found that 70 percent of teens think an iPhone will impress their friends (only 20 percent think a new car will have the same effect!)
- Viacom's teen network, The N, found that the iPod is a brand that is "absolutely essential to teens"
- Piper Jaffray found that 82 percent of teens who own an MP3 player own an iPod
- Of teens those teens Jaffray surveyed, 25 percent are willing to pay $500 for a music-playing handset like the iPod
"This generation is highly aware not just of brands but marketing strategies. Overt marketing techniques are not going to work."So how can a company duplicate Apple's branding success? Business Week presents four ideas:
- Meet a real need.This one seems like a no-brainer. You don't see too many Metamucil or PoliGrip commercials geared toward teens these days. Perhaps the better insight here is to dig deeper into what teens want. Last year's "What Teens Want" conference revealed teens want to connect with their friends, carve out an identity, and be creative. How can your product address those wants?
- Design matters. Extend your design aesthetic into marketing or branding. Example: Apple ads use white ear-buds and an iPod in contrast with the black silhouette.
- Let fans and the media do your marketing. Apple scaled back on its marketing efforts whenever it got a lot of media attention. They also follow the KISS principle (keep it simple, stupid!) with straightforward campaigns (not loaded with information), allowing fans to fill in the gaps.
- You don't have to be for teens to reach teens. Apple's products are not age-specific, but the brand's characteristics -- creativity, diversity, and individuality -- combined with well-designed products captivate the teen market.
- Consumer-generated-media (CGM) is the key approach to drive brand advocacy with youth. CGM is the most trusted form of commercial messaging. You could feasibly turn your consumer affairs department from a cost center to a profit center since influencers will take new information and deliver it to others through word-of-mouth marketing.
- As a marketer, if you're not creating utility you're pretty much just crashing the party. Here's a good definition for branded utility: Brands being genuinely useful to their customers, employees, suppliers and the people they touch. If you advertise your product on a social networking site, you need to ask yourself this question: what can we provide the site that is mutually beneficial?