By

CBSNews /

AP/ January 5, 2010, 7:41 AM

Survey: More Americans Unhappy at Work

We can't get no job satisfaction.

Even Americans who are lucky enough to have work in this economy are becoming more unhappy with their jobs, according to a new survey that found only 45 percent of Americans are satisfied with their work.

That was the lowest level ever recorded by the Conference Board research group in more than 22 years of studying the issue. In 2008, 49 percent of those surveyed reported satisfaction with their jobs.

The drop in workers' happiness can be partly blamed on the worst recession since the 1930s, which made it difficult for some people to find challenging and suitable jobs. But worker dissatisfaction has been on the rise for more than two decades.

"It says something troubling about work in America. It is not about the business cycle or one grumpy generation," says Linda Barrington, managing director of human capital at the Conference Board, who helped write the report, which was released Tuesday.

Workers have grown steadily more unhappy for a variety of reasons:

- Fewer workers consider their jobs to be interesting.

- Incomes have not kept up with inflation.

- The soaring cost of health insurance has eaten into workers' take-home pay.

The findings coincide with a CBS News poll that reports that more than one in four says they have worse opportunities than their parents' generation.

The poll was taken as part of CBS News' "Where America Stands" series, an in-depth look at where the country stands today on key topics and an outlook for the future decade.

Read More About the Series
Hopes and Fears for the Next Decade
Read the Complete Poll

If the job satisfaction trend is not reversed, economists say, it could stifle innovation and hurt America's competitiveness and productivity. And it could make unhappy older workers less inclined to take the time to share their knowledge and skills with younger workers.

Nate Carrasco, 26, of Odessa, Texas, says he's been pretty unhappy in most of his jobs, including his current one at an auto parts store.

"There is no sense of teamwork in most places any more," Carrasco gripes.

When the Conference Board's first survey was conducted in 1987, most workers - 61 percent - said they were happy in their jobs. The survey of 5,000 households was conducted for the Conference Board by TNS, a global market research company.

One clue that may explain workers' growing dissatisfaction: Only 51 percent now find their jobs interesting - another low in the survey's 22 years. In 1987, nearly 70 percent said they were interested in their work.

Workers who find their jobs interesting are more likely to be innovative and to take the calculated risks and the initiative that drive productivity and contribute to economic growth, Barrington says.

"What's really disturbing about growing job dissatisfaction is the way it can play into the competitive nature of the U.S. work force down the road and on the growth of the U.S. economy - all in a negative way," says Lynn Franco, another author of the report and director of the Conference Board's Consumer Research Center.

Conference Board officials and outside economists suggested that weak wage growth helps explain why workers' unhappiness has been rising for more than 20 years. After growing in the 1980s and 1990s, average household incomes adjusted for inflation have been shrinking since 2000.

Also, compared with 1980, three times as many workers contribute to the cost of their health insurance - and those contributions have gone up. The average employee contribution for single-coverage medical care benefits rose from $48 a month to $76 a month between 1999 and 2006.

Workers under 25 expressed the highest level of dissatisfaction. Roughly 64 percent of workers under 25 say they were unhappy in their jobs. The recession has been especially hard on young workers, who face fewer opportunities now and lower wages, some analysts say.

The most satisfied were those ages 25 to 34, who may see some opportunities for upward mobility as baby boomers retire. Around 47 percent of workers 25 to 34 say they were happy in their jobs.

Some other key findings of the survey:

- Forty-three percent of workers feel secure in their jobs. In 2008, 47 percent said they feel secure in their jobs, while 59 percent felt that way in 1987.

- Fifty-six percent say they like their co-workers, slightly less than the 57 percent who said so last year but down from 68 percent in 1987.

- Fifty-six percent say they are satisfied with their commute to work even as commute times have grown longer over the years. That compares with 54 percent in 2008 and 63 percent in 1987.

- Fifty-one percent say their are satisfied with their boss. That's down from 55 percent in 2008 and around 60 percent two decades ago.

Carrasco said he wishes his bosses would take time to listen to workers' ideas - and their difficulties on the job.

"Most of the time they only listen to what their bosses are saying," he says. "Bosses need to come down to the employee level more and see what actually goes on, versus what their paperwork tells them is happening in the stores."

It wouldn't be fair to blame low job satisfaction solely on bad bosses, Barrington says.

"It is two-way responsibility," she says. "Workers also have to figure out what they should be doing to be the most engaged in their jobs and the most productive."
AP
33 Comments Add a Comment
linkicon reporticon emailicon
msnatachat says:
Wonderful article! I posted a full response on my blog: http://nataliyachatilo.wordpress.com/
reply
linkicon reporticon emailicon
I_am_me1953 says:
With more and more people not satisfied with their jobs, does that menat more and more people are about "to go postal"?


Just remember when you start hearing the pop pop pop, you don't want to be a "Whack-A-Mole".
reply
linkicon reporticon emailicon
consciousnes says:
Its the "Attitude" of the workers today. This new generation thinks the world owes them a living. At least a MUCH MUCH higher percentage does.
When I was 12 I started cutting grass with a "PUSH" reel lawn mower to have some spending money. (A half acre lawn for a $1) Today my Grand kids just ask for money or games and "EXPECT" their parents to give it to them.
I must admit, not all are that way, but when a 12 year old kid "NEEDS" a cell phone because they can't talk to their friends at school without it, that is going too far.
In certin situations they may need them, going to or coming home from school because of activities. But when they come in the house, they should be turned off and put away until homework and chores are done. (If they are given chores to do, which most do not in suberbia or the city.)
Too many parents don't care enough about their kids to give them responsibilities that will make them feel like they are needed or even wanted.
It all comes down to "ATTITUDE".
reply
Bomazu replies:
linkicon reporticon emailicon
Very True. I believe it stems from many parent's attitude of wanting their kids to have nice things. This then puts pressure on other parents to follow so their kids aren't left out. Today's parents have created a generation of kids who take modern life for granted and expect more than they will ever get. I feel sorry for those who now have this developed this low/no responsibility attitude through no fault of their own.
linkicon reporticon emailicon
iirishamerican says:
A big part of it is the employers have an attitude that they can treat the employees as bad as they want because there are tons of people that are waiting in line to take your job and some that are probably overqualified, so employers can afford to be picky and I think employees are told more than ever you don't like it go find another job.
reply
AOCGUY replies:
linkicon reporticon emailicon
How about being motivated to do your job because you chaose that job? I'm not saying that good employers shouldn't encourage employees to assume ownership of their jobs and become particpants in the decision process, but let's start off by being motivated to work because that's what we are being paid to do.
linkicon reporticon emailicon
pubsrtoast says:
Really, the unhappiness written about is easy to explain and must be considered as the inverse of the "rising productivity" of the American worker that the commerce department likes to crow about. This increased productivity is a result of the employer laying off the person that sits on either side of you and then informing you that you must pick up the excess workload or face downsizing yourself. Of course, since layoffs were initiated under the guise of cost cutting, there is no additional compensation for the added workload. The increased productivity (labor savings) is moved up the economic chain in the form of bonuses for CEOs and shareholder returns. This is the true basis of "trickle down" economics, why is anyone surprised?
reply
pubsrtoast replies:
linkicon reporticon emailicon
Chevyhotrod....I didn't know that they had released Atlas Shrugged as a comic book! Please keep in mind though, it is a work of fiction. The fact that we have steadily declining wages, growing unemployment a lack of job and economic security are documented "facts'. I don't know how you explain away the "facts" that more socialist governments in Europe and Japan and a communistic government in China are all doing a better job both protecting their citizens employment prospects while maintaining or even raising their standard of living while springing back from this recession faster than the US, but I am willing to entertain your theories.
linkicon reporticon emailicon
get_down says:
I'm from Baby-Boomer generation, after college, military service, graduate school and then found a job worked for more than 25 years and recently retired. Now I'm receiving pension and soon SS benefits. I was one of the satisfied and happy workers until my First Grand-Daughter was born - so I chose retirement. I'm whole lot satisfier and happier while baby-sitting my GD whenever my son and his wife asked me to.
reply
get_down replies:
linkicon reporticon emailicon
My better-half works for one of the professional tax-prep companies and this year her manager told her and her co-workers ?absolutely no overtime pay?. So even though she and her co-workers put in more than 40 hours but due to their manager?s edict, they only record up to 40 hours each week and simply shift their extra hours into the following week(s). I made comment to her by saying ?Honey, it?s ironic while your company?s policy is to help general public file honest tax-returns; yet your company?s management forces their employees to commit fraudulent act by recording erroneous hours each week.? We all know in this case is her company trying to preserve its own bottom-line ? i.e. ?Profit? by refusing to pay its employees fairly. One of these days all it takes is some whistleblower to expose her company?s criminal act and the company will be fined dearly. Mark my words.
linkicon reporticon emailicon
babooph says:
The video of Reagan having the union leaders dragged into court in orange jumpsuits,chained wrist to ankle,while serial killers came in in suits,showed the future & respect for US workers...
reply
rightbehind replies:
linkicon reporticon emailicon
You need to look no further than republicans to see the reason jobs are garbage these days.
linkicon reporticon emailicon
rightbehind says:
If you want to know why jobs have hit the dumps you need to look no further than republicans. The government has been biased against labor for more than 27 years now. It started under reagan. The unions have been beat down. Many companies no longer offer full time jobs. Many use contractors. No benefits, No holiday pay. If you want to fix it you need to throw more republicans out of office. You need to buy made in USA. You need to shut the door on companies that left the United States to take advantage of despiration in third world countries. 18 more republican senate seats on the ballot in 2010. We need to outsource their jobs to real democrats.
reply
ffoulkes-2009 replies:
linkicon reporticon emailicon
It could also be said that unions have bled the companies dry so they can't afford any more...
rightbehind replies:
linkicon reporticon emailicon
by ffoulkes-2009 January 5, 2010 9:56 AM EST
It could also be said that unions have bled the companies dry so they can't afford any more...

You must not read or watch the news much. Last time I looked pay and bonuses have gone through the roof for ceos. There are ceos working for health care insurance companies making 60 thousand dollars an, "hour". What could they possibly know that makes them worth 60 thousand an hour?? I say bring back the Unions!
linkicon reporticon emailicon
quapawsix says:
Obama this and Bush that why would you blame someone who is nothing more than a figure head if you must blame someone then go stand in front of a mirror. We should all do this because it is that person in the mirror that has the power to stop the lunacy. To coin a phrase United we stand divided we fall and there are more of us than there are of them non cooperation is the best form of Revolt and no one dies from it.
reply
rightbehind replies:
linkicon reporticon emailicon
Your statement is true to the extent that we have become a nation that feeds upon itself. In order to produce greater dividends for stockholders companies outsource to third world countries to take advantage of desperation. How's your portfolio look now? Your job may be next. We need to shut the door on every company that has left the US.
linkicon reporticon emailicon
BeachBuzz says:
A little cheese with that whine? Unhappy where you at? Change positions! America does not have a Caste System. Upward mobility is possible, but only if you are willing to do the work or make the changes necessary. For many this may mean seeking out an education or changing where they live. For what ever reason Americans appear to have a sense of entitlement now that I never noticed with previous generations. Life/work is what you make of it.
reply
See all 33 Comments