BART resumes full service after computer issues led to system shutdown

BART resumes full service after computer issues led to system shutdown

Service at all Bay Area Rapid Transit (BART) stations resumed Friday, hours after computer equipment issues led to a shutdown of the entire system and a disruption of the morning commute.

As of 11:45 a.m., the agency said regular service has resumed, but riders should expect major residual delays.

The agency announced shortly after 5 a.m. that a computer equipment problem following network upgrade work had prevented the start of Friday service. 

"For the most part, BART operates well every day. We just got new on-time performance numbers, and they were 94%. But when things like this happen, of course it ruins that relationship we have with our riders and we have to rebuild that trust," agency spokesperson Alicia Trost told CBS News Bay Area early Friday.

"I'm a super commuter and I depend on BART to get me to work in a reliable fashion and that's not always the case," said Kimberly Garrett, who commutes from Pittsburg in eastern Contra Costa County to San Francisco. "This is the second time this has happened that I know of."

No BART trains were running through much of the morning commute, forcing many into their cars or to use alternate forms of transportation, such as buses or ferries.

Around 9:15 a.m., Trost announced that limited service in the East Bay was resuming, including the Yellow Line from Antioch to 12th Street Oakland, Blue Line service from Dublin to MacArthur station in Oakland, and Orange Line service from Berryessa / North San Jose to Richmond., while transbay, San Francisco and Peninsula service remained halted.

Alternate ways to commute

During the closure, BART urged commuters to seek alternate forms of transportation, including AC Transit and the San Francisco Bay Ferry. Meanwhile, Caltrain and VTA, operated normally.

Muni, which serves San Francisco, provided mutual aid service on Muni Metro between the Embarcadero and Balboa Park stations.

Latest disruption to service

The agency has dealt with multiple disruptions that took down large parts of the system in recent months. On May 9, computer issues were also to blame for an outage that halted the entire system, impacting tens of thousands of commuters.

Less than two weeks later, a fire near the San Leandro station disrupted service in much of the East Bay. Service on the Green Line was halted for several days as crews performed repairs.

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