Well, some customers fed up with high banking fees and interest rate hikes are taking to the internet to rail against their banks.
See Ben Tracy's story
Ann Minch of California posted this YouTube video after Bank of American raised the interest rate on her credit card from 13 percent to 30 percent.
She vowed not to pay them one more cent until they changed her rate back.
More than 250,000 people viewed her video and many posted their own complaints against their banks.
Bank of America called her and changed her rate back.
How's that for results? Watch the CBS Evening News tonight and we will show you how consumers are being heard and how two major banks are lowering fees because of it.