Microsoft responds to Xbox One "disc drive of death" complaints

Microsoft is responding to complaints about problems with some of the disc drives built into its new Xbox One consoles.

The highly-anticipated Xbox One was released on Friday, and reports soon started cropping up of users who said their consoles produced a loud grinding or cranking noise when they loaded a disc.

The problem soon picked up the online nickname, the "disc drive of death."

Microsoft says it will replace any defective console, and also offered a free digital game download to affected users.

In a statement released to CBS News, Microsoft said, “The issue is affecting a very small number of Xbox One customers.  We’re working directly with those affected to get a replacement console to them as soon as possible through our advance exchange program. Rest assured, we are taking care of our customers.”

The company says it sold more than a million Xbox One consoles in their first 24 hours on the market.

The Xbox is facing tough competition from Sony’s new PlayStation 4, which launched a week earlier and also sold more than a million consoles the first day.


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