Microsoft responds to Xbox One "disc drive of death" complaints

Xbox One console ROBYN BECK/AFP/Getty Image, file

Microsoft is responding to complaints about problems with some of the disc drives built into its new Xbox One consoles.

The highly-anticipated Xbox One was released on Friday, and reports soon started cropping up of users who said their consoles produced a loud grinding or cranking noise when they loaded a disc.

The problem soon picked up the online nickname, the "disc drive of death."

Microsoft says it will replace any defective console, and also offered a free digital game download to affected users.

In a statement released to CBS News, Microsoft said, “The issue is affecting a very small number of Xbox One customers.  We’re working directly with those affected to get a replacement console to them as soon as possible through our advance exchange program. Rest assured, we are taking care of our customers.”

The company says it sold more than a million Xbox One consoles in their first 24 hours on the market.

The Xbox is facing tough competition from Sony’s new PlayStation 4, which launched a week earlier and also sold more than a million consoles the first day.


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