"What we have done so far is to pay every claim that has been presented to us and we will continue to do that," Tony Hayward said.
A promise from the start to "Make it Right" to all those harmed by the spill.
"If you turn up at the claims office, within 48 hours you're given a check," Hayward said.
But those words ring hollow now to fishermen still waiting to be paid, businessmen getting pennies on the dollar, and especially to those who have heard it all before - men like Ralph Dean, reports CBS News chief investigative correspondent Armen Keteyian.
"If they make it right, it's because they were forced to make it right," Dean said. "You've got to drag everything out of them. Every last nickel."
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