Wells Fargo Reports Online Banking, Mobile App Outages
SAN FRANCISCO (CBS SF) -- Customers of San Francisco-based Wells Fargo bank are experiencing outages in online banking and mobile app services Thursday morning.
According to the bank's social media accounts, the outage was first reported shortly after 6 a.m. Pacific Time. The bank attributed it to "systems issues" due to a power shutdown at one of their facilities after smoke was detected.
We're experiencing a systems issue that is causing intermittent outages, and we're working to restore services as soon as possible. We apologize for the inconvenience.
— Wells Fargo (@WellsFargo) February 7, 2019
We're experiencing system issues due to a power shutdown at one of our facilities, initiated after smoke was detected following routine maintenance. We're working to restore services as soon as possible. We apologize for the inconvenience.
— Wells Fargo (@WellsFargo) February 7, 2019
The bank has apologized to customers and said they were attempting to restore services as soon as possible. As of 10 a.m., online banking services remained unavailable.
Wells Fargo, one of the nation's largest banks, also experienced a similar outage to their online services on February 1st.
More details to come.