City Launches 311 Response Center Upgrades, New "MyBurgh" App
PITTSBURGH (KDKA) -- If you have ever called the city's 311 center in the past and have not been happy with the response time, Friday's announcement may be music to your ears.
City officials unveiled a new app and other technological upgrades that will improve customer service for residents and increase efficiency for 311 operators and other city workers.
Debra lam, the chief innovation and performance officer, says 311 is the first point of contact for all non-emergency service requests.
"We've improved the communications to that contact, so ultimately, whatever the service request is still dependent on that particular department," says Iam. "Now we have a centralized database where we can be held accountable, and we know exactly the minute that you called, where you are calling from and what the issue is. We can track it, and respond to you in a timely fashion."
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The 311 call-in system began in October 2006 under Mayor Luke Ravenstahl.
Now the system is moving forward with these upgrades and an app called "MyBurgh," allowing users to capture their locations via GPS. It's already up and running.
For more information on the 311 Response Center or the new app, visit the city's website at this link.
And if you are not computer savvy or don't have a smartphone, you can still call the 311 office.