Amazon Experiences Huge Spike In Complaints After Alexa Reportedly Loses Voice
PHILADELPHIA (CBS) —Hundreds voiced complaints to Amazon on Friday after their Alexa smart assistant reportedly malfunctioned.
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Many complaints expressed delayed responses or total loss of connection around noon.
According to a report from Tech Crunch, complaints have included: "I'm not sure what went wrong", "sorry, something went wrong", or a loud chime followed by "sorry, your echo dot lost its connection" and the red ring of sadness.
By mid-afternoon, Alexa returned resumed normal function as it was responding to voice commands.
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At this moment, there is no clarity on what caused the malfunction but a reports suggests the troubles were with Amazon Web Services.