Amazon To Enhance Customer Service For Items Purchased From Third-Party Sellers

PHILADELPHIA (CBS) -- Amazon is stepping up to better protect its customers from issues with third-party sellers. The online retail giant says it will now take complaints about items sold by other companies, as well as contact sellers on the customer's behalf.

If the seller doesn't respond or rejects the claim, Amazon says it will pay up to $1,000 to buyers with valid complaints.

The new policy will begin next month.

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