Quicken Loans Receives J.D. Power Distinctions
By Edward Cardenas
DETROIT (CBS Detroit) - Quicken Loans announced Thursday that it ranks highest in customer satisfaction by J.D. Power among all major home loan lenders for primary mortgage origination.
This is the fifth consecutive year Quicken, the nation's second largest retail mortgage lender, has received the award for customer satisfaction in mortgage origination.
"Our tenure at the top of this study of client satisfaction is a simple reflection of 'who we are' as a business," said Dan Gilbert, Founder and Chairman of Quicken Loans, said in a release. "Our nearly 12,000 team members go to tremendous lengths every single day to deliver the best client experience in the industry. This is led by a culture where innovation, passion and execution thrive."
Additionally, Quicken was also named highest in customer satisfaction among home loan servicers in 2014 by J.D. Power. This was the first year the company was eligible for the honor.
Quicken Loans earned the highest score in all six key categories of the study, according to J.D. Power:
- Interaction
- Loan closing
- Application/approvals process
- Loan offerings
- Onboarding
- Problem resolution
"Every day you have a choice – you can get better, or you can get worse. I'm proud to say that we continue to get better," said Bill Emerson, Quicken Loans CEO, said in a release. "We're able to keep setting the bar higher because of three simple things: people, process and technology. Our knowledgeable team members deliver an unmatched experience through communication and efficiency, our process remains simple and our technology is second to none."