Studies Show Online Therapy Provides Real Relief

BOSTON (CBS) - A recent review of studies finds online therapy is helping people with depression and anxiety.

Abagail, a New York City actress has decided to forgo the traditional sit-down, face to face therapy for a once-a-week phone call and some online assignments.

"There's very little financial risk to do it," says Abagail.

Abagail is part of a new wave of people trying out online therapy, for its lower costs, convenience and anonymity. Studies are finding it provides real relief for people suffering from depression and social anxiety.

"By having a solution that is technological where people have an optional phone call where they can interact only by email and text if they choose, it's a better fit for many people," says Peter Shalek of Joyable.

But not all online therapy programs are created equal. Programs, like Talkspace and Breakthrough use licensed therapists.

Others, like Joyable or 7 Cups of Tea, use coaches or trained listeners and that has some mental health experts, like psychiatrist Dr. Elias Aboujoude, concerned.

"The potential harm is if patients start to think of coaches as mental health providers or start avoid seeing potential mental health providers because they're seeing a coach," explains Dr. Aboujoude.

Abagail says calls and texts from her coach and the online assignments help her better manage the nervous butterflies she says can paralyze her on stage.

"The way I feel about my career and my social interaction. in general, is completely different," says Abagail.

She says for the first time in her life, she's excited for her next audition.

Online therapy is not recommended for people with severe mental illnesses.