How Will Twitter Monetize Search If It's Broken?

This story was written by Tameka Kee.
The hype around Twitter's utility as a real-time search tool has even rubbed off on *Google*, but there are signs that the startup's plans to turn search into a revenue stream could be more difficult to attain than first thought.

Using searches for tweets from high-profile users like Oprah that fail to return accurate results, LouisGray.com concludes that Twitter's search engine is "very, very broken." The implication is that the startup is having trouble indexing the constant flow of data its getting from its (steadily increasing) user base. It's not just him. Dozens of other users have noted that their tweets either aren't showing up in the search results or that the results don't crawl back far enough; I even noticed that Twitter search was failing to update for about an hour during our EconSM conference last week.

Of course, no tech company is immune from glitches*Google* itself has had a number of product meltdowns in the past few months (one as recently as last week). Twitter's problem is that users, developers, potential paying customers, and even possible buyers are glued to its every move right now, so it's not being granted the free pass that most startups get when it comes to growing pains. Popularity bias aside, if Twitter can't reassure users that its search results are reliable, then the possibility of monetizing those results goes out the window.

Photo Credit: jmilles


By Tameka Kee
  • CBSNews

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