Loan Modification Hell: How To Find Your Mortgage Lender Or Bank CEO
This story was updated February 2, 2010 to reflect the new CEO of Bank of America.
If you've been following the comments on my "Are You In Loan Modification Hell? Join The Club" post, you know that borrowers are truly frustrated with the customer no-service they've been getting from their mortgage lenders.
While I speak regularly with folks in the executive suite of some of the major loan servicing companies, there are a bunch of layers of middle management between the good (I hope) intentions of those folks earning the big bucks and the ones who answer your calls to the toll-free number listed on your monthly mortgage statement.
If you feel as though you're not being heard, you'll want to kick it up several notches to your lender's main office. Address a well-written letter that details the dates, details and who you spoke with to the CEO or President of the company.
To get you started, here are the main "big box lender" CEOs and their company's main offices. Also, all of the big box lenders are regulated by the Office of the Comptroller of the Currency (OCC). All of your letters should be copied to the OCC and sent by overnight mail or return receipt requested. Be sure to include copies of your documents and any other part of your paper trail. Be sure to include your loan number, name and complete contact information:
OCC
Office of the Comptroller of the Currency (For National Lenders)Customer Assistance Group
1301 McKinney Street, Suite 3450
Houston, TX 77010-9050
Phone: 800-613-6743
Fax: 1-713-336-4301
www.occ.treas.gov/customer.htm
HelpWithMyBank.gov
Office Of Thrift Supervision
John E. Bowman, Acting DirectorAnita C. Tyndall, Acting Ombudsman
1700 G Street, NW
Washington, DC 20552
Phone (202) 906-6000
OTS.gov
Wells Fargo & Company
Mr. Richard M. Kovacevich, ChairmanWells Fargo & Company 420 Montgomery Street
San Francisco, CA 94104
United States - Map
Phone: 866-249-3302
Fax: 651-450-4033
Web Site: http://www.wellsfargo.com
Also, send copies of the letter to:
Mr. Mark C. Oman, Sr. Exec. VP of Home & Consumer Fin.
J.P Morgan Chase
Jamie Dimon, CEOJPMorgan Chase & Co. 270 Park Avenue
New York, NY 10017
Phone: 212-270-6000
Fax: 212-270-1648
Web Site: http://www.jpmorganchase.com
Bank of America
Brian Moynihan, CEOBank of America Corporation Bank of America Corporate Center
100 North Tryon Street
Charlotte, NC 28255
United States - Map
Phone: 704-386-5681
Fax: 704-386-6699
Web Site: Bank of America.com
Citigroup
Vikram Pandit, CEOWilliam McNamee, President
Citigroup, Inc. 399 Park Avenue
New York, NY 10043
United States - Map Phone: 212-559-1000
Fax: 212-793-3946
Web Site: http://www.citigroup.com
Ocwen Financial Group
William C. Erbey, Chairman and CEORonald M. Faris, President
Ocwen Financial Group 1661 Worthington Road
Suite 100
West Palm Beach, FL 33409
United States - Map
Phone: 561-682-8000
Fax: 561-682-8177
Web Site: http://www.ocwen.com
Read More:
- Are You In Loan Modification Hell? Join The Club
- Are You In Loan Modification Hell? Maybe Not For Much Longer
- Treasury Tells Mortgage Lenders To Do More For Homeowners