Loan Modification Hell: How To Find Your Mortgage Lender Or Bank CEO

Last Updated Feb 2, 2010 5:43 PM EST

This story was updated February 2, 2010 to reflect the new CEO of Bank of America.
If you've been following the comments on my "Are You In Loan Modification Hell? Join The Club" post, you know that borrowers are truly frustrated with the customer no-service they've been getting from their mortgage lenders.

While I speak regularly with folks in the executive suite of some of the major loan servicing companies, there are a bunch of layers of middle management between the good (I hope) intentions of those folks earning the big bucks and the ones who answer your calls to the toll-free number listed on your monthly mortgage statement.

If you feel as though you're not being heard, you'll want to kick it up several notches to your lender's main office. Address a well-written letter that details the dates, details and who you spoke with to the CEO or President of the company.

To get you started, here are the main "big box lender" CEOs and their company's main offices. Also, all of the big box lenders are regulated by the Office of the Comptroller of the Currency (OCC). All of your letters should be copied to the OCC and sent by overnight mail or return receipt requested. Be sure to include copies of your documents and any other part of your paper trail. Be sure to include your loan number, name and complete contact information:


Office of the Comptroller of the Currency (For National Lenders)
Customer Assistance Group
1301 McKinney Street, Suite 3450
Houston, TX 77010-9050
Phone: 800-613-6743
Fax: 1-713-336-4301

Office Of Thrift Supervision

John E. Bowman, Acting Director
Anita C. Tyndall, Acting Ombudsman
1700 G Street, NW
Washington, DC 20552
Phone (202) 906-6000

Wells Fargo & Company

Mr. Richard M. Kovacevich, Chairman
Wells Fargo & Company 420 Montgomery Street
San Francisco, CA 94104
United States - Map
Phone: 866-249-3302
Fax: 651-450-4033
Web Site:
Also, send copies of the letter to:
Mr. Mark C. Oman, Sr. Exec. VP of Home & Consumer Fin.

J.P Morgan Chase

Jamie Dimon, CEO
JPMorgan Chase & Co. 270 Park Avenue
New York, NY 10017
Phone: 212-270-6000
Fax: 212-270-1648
Web Site:

Bank of America

Brian Moynihan, CEO
Bank of America Corporation Bank of America Corporate Center
100 North Tryon Street
Charlotte, NC 28255
United States - Map
Phone: 704-386-5681
Fax: 704-386-6699
Web Site: Bank of


Vikram Pandit, CEO
William McNamee, President
Citigroup, Inc. 399 Park Avenue
New York, NY 10043
United States - Map Phone: 212-559-1000
Fax: 212-793-3946
Web Site:

Ocwen Financial Group

William C. Erbey, Chairman and CEO
Ronald M. Faris, President
Ocwen Financial Group 1661 Worthington Road
Suite 100
West Palm Beach, FL 33409
United States - Map
Phone: 561-682-8000
Fax: 561-682-8177
Web Site:

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Ilyce R. Glink is the author of several books, including 100 Questions Every First-Time Home Buyer Should Ask. She blogs about money and real estate at
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    Ilyce R. Glink is an award-winning, nationally-syndicated columnist, best-selling book author and founder of Best Money Moves, an employee benefit program that helps reduce financial stress. She also owns, where readers can find real estate and personal finance resources.